OVERVIEW

Lead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager.

RESPONSIBILITIES

Driving Results

• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Continuously motivate Team Members to meet assigned sales and productivity goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Demonstrate sales leadership for Team Members by playing an active role on the sales floor
• Collaborate with other members of Management to identify opportunities to support sales
• Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies

Delivering Extreme Customer Service

• Oversee and lead the team to carry out tasks to ensure proper displays, pricing, and cleanliness throughout the store
• Ensure customer satisfaction by coaching Team Members to deliver and model the “5 Points of Caring Culture” and “SMILE” service approach
• Effectively handle customer issues; continuously improve overall customer satisfaction
• Maintain a safe environment for our customers and Team Members including but not limited to implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations

Operational Excellence

• Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office
• Monitor and verify incoming/outgoing product deliveries
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Assist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Assist in controlling store expenses and maintaining budgets; maximize expenses

Developing World Class Teams

• Assist with recruiting, interviewing and selection process of Team Members
• Train, coach and develop Team Members in all areas of the business
• Hold team accountable for their performance; provide coaching and consults with Store Manager to deliver counseling
• Provide effective, open, and consistent communication on store goals during team rallies while recognizing positive employee performance through the #YouAreWSS Recognition Program

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee must be able to:

• Bend and twist at the waist, stoop, crouch, crawl, climb, balance, kneel or squat while maneuvering boxes into place as needed
• Stand or walk at least 8 (eight) hours in each day
• Lift up to 50 lbs. from ground level to above shoulders repeatedly over the course of the shift
• Climb a step stool or ladder
• Communicate effectively in person and on the phone

Position Type and Expected Hours of Work

To perform this job successfully, an individual must be able to perform each essential responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• Excellent communication skills to connect effectively with customers and co-workers
• Models team values which support our core values and company culture
• Excellent leadership, organizational and time management skills
• Possess a self-starter attitude
• Exhibit proficiency in computer programs used by the Company including but not limited to: Microsoft Office, POS systems, and time keeping systems
• Ability to understand financial reports
• Ability to analyze problems and provide practical solutions
• Ability to perform basic math functions including adding, subtracting, multiplying, and dividing numbers to operate the register, make change, count inventory, complete Daily MOD tool, etc.
• Ability to stand/walk for approximately 8-10 hours per day
• Proven track record of delivering exceptional customer service
• Ability to recognize strategic opportunities and carry out behaviors that lead to increased KPI’s
• Ability to coach, challenge and develop a team to grow professionally and achieve a common goal
• Available approximately 40 hours per week; able to work flexible hours necessary to manage and support the store effectively, including weekends, inventory nights and holidays as needed
• Available to relocate within a 25-mile radius based upon the needs of the business

Required Education/ Experience

• High school diploma: some college preferred
• Retail management experience
• Internal Candidates: Must successfully complete the Assistant Manager-In-Training Program

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values and largest selection of athletic, dress, fashion and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top name brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.

WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.

RESPONSIBILITIES

Driving Results

• Coach and demonstrate WSS business objectives (Customer Service Focus by, Greeting the Customer, Knowing the Business, Proper Pricing, Having Product Availability, Asset Protection, Ensuring Safety and Maintaining the Exterior of the Store, Cashwrap, and Back Office)
• Continuously motivate Team Members to meet assigned sales and productivity goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Demonstrate sales leadership for Team Members by playing an active role on the sales floor
• Collaborate with other members of Management to identify opportunities to support sales
• Analyze reports and data to determine the needs of the business and collaborate with the Store Manager to set business strategies

Delivering Extreme Customer Service

• Oversee and lead the team to carry out tasks to ensure proper displays, pricing, and cleanliness throughout the store
• Ensure customer satisfaction by coaching Team Members to deliver and model the “5 Points of Caring Culture” and “SMILE” service approach
• Effectively handle customer issues; continuously improve overall customer satisfaction
• Maintain a safe environment for our customers and Team Members including but not limited to implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations

Operational Excellence

• Maintain a clean, neat, and organized store by directing Team Members to complete tasks on the sales floor, the parking lot and back office
• Monitor and verify incoming/outgoing product deliveries
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Assist in staffing and scheduling properly to maintain adequate floor coverage and maintain payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Assist in controlling store expenses and maintaining budgets; maximize expenses

OVERVIEW

Lead and develop Team Members to deliver extreme customer service and drive sales while maintaining operational excellence. The Assistant Manager must always follow standard operating policies and procedures and act as Manager on Duty in the absence of the Store Manager.