What are the responsibilities and job description for the Fee Specialist position at WTW?
The Fee Specialist manages and supports various aspects of the fee process. They must possess the ability to analyze fee documents, apply business rationale, and make decisions that will impact revenue splits and allocations. This position requires strong written and verbal communication skills. The Fee Specialist will report to a Billing Associate Support Manager and will actively work on establishing and maintaining an effective fee process.
Note that visa employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.
The Role
- Manage fee request work queue in the service fee system; ensure consistency of fee process across systems and regions
- Analyze fee documentation for information necessary for proper revenue split/allocation and verify/edit fee information in accounting system as needed
- Verify/Edit fee request in the service fee system to aid appropriate revenue deferral
- Identify fee billing schedule (annual vs installment) and confirm approvals as needed; document/track fee payment plans and report metrics regularly
- Research account information and communicate as needed with field offices, clients etc.; Answer fee related processing questions; research, and respond to emails in Outlook
- Assist Billing Process Administrator in developing fee process changes as needed; determine process issues and offer suggestions and/or solutions
- May generate reports, other records, handle paperwork and perform day-to-day administrative tasks
- Travel to India as required
- Additional tasks and projects as needed
The Requirements
- Sound understanding of accounting principles and practices
- Strong Customer Service skills, excellent interpersonal & team building skills
- Individual that is self-motivated and presents themselves professionally
- Takes initiative to learn new things and actively pursues opportunities to improve processes
- Ability to maintain confidentiality concerning departmental issues and/or team members
- Prioritizes assigned tasks and commits to personal overtime if necessary
- Ability to communicate well with colleagues – Mumbai, field offices and senior management
- Ability to negotiate and influence others
- Ability to evaluate information against a given standard and to understand written information in work related documents
- Ability to work effectively under stress and deadlines
- Critical thinking & analytical skills
- Exceptional written and oral communication skills
- Conflict resolution, time management and organizational skills
EOE, including disability/vets
Salary : $44,900 - $56,800
