Client Services Manager

Overview

Inside sales position, responsible for uncovering new business opportunities and managing aspects of quotations for the Business Development Managers.  Areas of focus include Toxicology, DMPK and Bioanalytical service offerings from the Laboratory Testing Division.  These services encompass chemistry & biologic services at discovery, development and clinical stages.  Serves as a partner with BD, interacting with key Pharma & Biotech stakeholders and decision makers, as well as key opinion leaders. 

Responsibilities

• Source, assess, triage and support IND and NDA service opportunities with new clients and new areas with some current clients in the Pharma & Biotech market. This is done primarily via computer and phone.
• Work with BD Managers to help set up TCs and Face-to-Face meetings with new clients or new business for their travel and trade shows
• Help manage aspects of quotation follow up, client follow up and process completion, as needed
• Execute local marketing and product launch programs in conjunction with the corporate product management and marketing team.

Qualifications

Technical Skills / Knowledge:

• Demonstrates expertise in integrated service offerings of the Laboratory Testing Division at WuXi AppTec..
• Ability to represent the company and its business interests at the highest levels: with key Pharma & Biotech stakeholders and decision makers, key opinion leaders.
• Demonstrates expertise in market-specific environments like market specific trends, regulatory frameworks and legal boundaries, competitive landscapes, influential medical societies, etc.

Independence/ Accountability:

• Unquestionable drive and accountability for results
• Competitive and fearless attitude with high integrity.
• Passion for changing medicine and delivering results.

Problem Solving:

• Leverages a proven track record of closing deals and building client relationships at high levels
• Comfortable in high-complexity sales situations and willing to taking on customer’s challenges and maximally leveraging company’s offerings to address customer’s needs.
• Comfortable in technically oriented sales and strive to provide the best value to customers.

Leadership Activities:

• Demonstrates a strong drive to win, high integrity, and ideally broad industry connections that can best position him/her-self for success.

Communication Skills:

• Very strong interpersonal and presentation skills
• Strong analytical ability, comfort with science and numbers
• Very strong writing skills

Customary Education and Experience:

• Minimum 2 years of inside sales experience acquiring and developing key accounts and driving top line CRO, Pharma, Biotech services revenue growth, through collaboration or independent efforts.
• Minimum Bachelor’s degree in Life Science fields, MBA, M.S., or PhD from Life Science fields a plus.
• Direct sales experience in CRO, Pharma & Biotech services, or related health care industries;
• International business or cross-cultural experience, ability to work with international teams.
• Ability and experience working from home
• Knowledge of Salesforce CRM
• Minimal travel <10%, but some international to HQ in China

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.