Field Operations Supervisor - Eau Claire, WI

This position provides leadership to credit/collections, revenue protection, and meter reading field personnel in multiple sites. Accountable for the accurate and timely field credit work, revenue protection, and data acquisition of energy meters via various technologies. Work with internal/external customers as well as third party vendors for quick resolution of customer issues as it pertains to field credit/collection, revenue protections and meter reading to ensure accuracy in customer information and billing integrity. Maintains responsibility to the unit for regulatory requirements, compliance of policies, procedures, standards and implementation of labor agreements. Responsible for supply inventory and equipment levels.

Essential Responsibilities

• Provide leadership to employees including bargaining, where applicable. Schedules daily work to ensure all field credit/collection, revenue protection and meter reading assignments are completed.
• Effectively manages all credit, collection, revenue protection and data acquisition systems to ensure that all data is acquired and transmitted to credit and billing on time; Researches and processes all field orders, data acquisition errors. Maintains data integrity through verification processes; Processes and tracks vacant premise, second, third, fourth calls, and re-read and start/stop requests. Determines correct route placement for new business and existing residential and commercial.
• Responsible for generating daily reports and daily verification and maintenance of field credit/collection, revenue protection and meter reading data to ensure integrity of collection, billing information; creates and assigns daily credit/collection, revenue protection and meter reading work to field personnel. Demonstrates solid understanding of vendor software/systems.
• Acts as point of contact for customers. Responsible for resolution of escalated customer requests and inquiries.
• Provide visible safety leadership and drive real time safety accountability by engaging employees through safety meeting facilitation, job briefs, training, accident investigation/event assessment, and job site observations.

Minimum Requirements

• High school diploma required.
• Associates or technical degree or equivalent job-related experience.
• 1-3 years supervisory experience.
• 3 Years of related work experience in field credit/collections, meter reading and customer care operations preferred
• Experience working with bargaining unit employees preferred.
• Proficiency in Microsoft Office applications required.
• Knowledge of state regulatory requirements.
• Proven change management and process improvement skills.
• Excellent verbal and written skills.
• Effective change leader with demonstrated ability to effectively communicate company/business area strategies and objectives.
• Travel is required.

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Xcel Energy is committed to the safety of its employees and customers, and promotes a Safety Always culture. Because of this, we strongly encourage all employees to be fully vaccinated against COVID-19; however, vaccination is not mandatory. After being hired, you will asked to report your vaccination status and dates of vaccination. This information will be maintained confidentially and disclosed only on a need-to-know basis. If you are not fully vaccinated or choose not to disclose your vaccination status you will be required to follow any health-and-safety rules applicable to unvaccinated employees.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

Posting Notes: WI - Eau Claire || WI - Eau Claire || United States (US) || Customer And Innovation || 66055:Collections North || Full-Time || Non-Bargaining ||

The anticipated starting base pay for this position is: $66,000 to $94,000 per year

This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

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Requisition Number: 42730

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com