Account Manager

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. 

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

Our culture & values:

We'd describe our culture as human, friendly, engaging, supportive, agile and super collaborative.

At Xero, our five values underpin everything we do: from the way we work, to how we delight and deliver to our customers.

Our values are: #Human #Ownership #Team #Challenge and #Beautiful. They create our special culture and the ‘Xero way’ that we want to foster and maintain as we scale and grow at speed. They're integral to our brand and resonate outside Xero through our ecosystem and ultimately our customers.

Whilst our sales team are spread across South Africa and work both remotely and office based, we truly make up for this with the social interaction, our Xero culture  and the 'team' environment that we create. Please note, this is a hybrid role based in Cape Town.

How you’ll make an impact

Xero is rapidly growing within South Africa and this role is a pivotal position within our sales team in South Africa and provides the opportunity to work alongside our Xero Accounting Partners. You will support, advise and guide our Partners through their first few months within the business and invite them to introductory events, help them onboard their first 5 clients onto the Xero platform and help them to achieve Bronze Partner status.

This role is responsible for managing, developing and growing mid/large-tier Accounting Partners by helping them to develop and execute a digital strategy. You will provide consistent support to assist them in migrating clients on to the Xero platform, contributing to their businesses success overall. You’ll form strong relationships with your Accounting Partners and work closely with your Account Management colleagues to ensure you are working in the best way to support Xero’s overall success in all South Africa. 

You will be responsible for managing the recruitment, education and growth of your partner base including monitoring all existing partners as they progress through the sales cycle as well by way of a formal Partner Engagement plan individually developed for each partner focusing on driving online strategy deep within the practice with a view to driving customer numbers up to achieve and exceed monthly targets.

• Solid experience within Inside Sales or Account Management (essential)
• Experience in inbound phone and email sales
• Experience with computers and applications software, including the Google suite of applications and CRM database skills required
• Previous experience in a SAAS company would be beneficial
• Tertiary education would be highly advantageous
• An interest in the emerging online accounting market
• Ability to build rapport with partners over the phone creating lasting relationships
• Attention to detail and follow-up
• Process driven and ability to take ownership
• Loads of initiative and self motivated
• Outstanding communication skills, both written and verbal
• Passion and desire to make a difference

• ­Competitive Salary
• Employee Share Plan (Own a part of Xero)
• 23 days holiday plus bank holidays (plus an extra 5 days annually, and 3 days over the Xmas period!)
• 10 days Wellbeing Leave (for sickness, emergencies and taking a mental health break)
• A range of Wellbeing initiatives
• And lots more!

Why Xero?

At Xero we support many types of flexible working arrangements that allow you to balance your work, your life and your passions. We offer a great remuneration package plus a range of leave options to suit your well-being. In South Africa, the Xero journey is just beginning but we can already see the potential our software has to offer to the small business community and you will get the opportunity to participate in Xero’s success by being allocated shares via our Employee Share plan. 

Our work environment encourages continuous improvement and career development and you’ll get to work with the latest technology too. Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. So, from the moment you step through our doors, you’ll feel welcome and supported to do the best work of your life. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Research has shown that women and underrepresented groups are less likely to apply to jobs unless they meet every single competency or experience . If you are excited about this role, but your past experience doesn't align perfectly, we encourage you to apply anyway. You could be just the right person for this role and Xero. If you have any support or access requirements, we encourage you to advise us at time of application and throughout the interview process.