Account Operation (Print) - Seattle, WA

We are looking for an enthusiastic, well organized, and proactive individual, ready to take on a challenge within the Delivery Operations department at Xerox. The job holder will be part of the Document, Design and Scanning Production team supporting a variety of projects. Our ideal candidate has great customer service skills and is an excellent interpersonal communicator. 

Primary Responsibilities: 

• Travel to end-customer locations to determine required scanning services, communicating with different stakeholders and delivering a defined solution while working with partners.
• Become the subject matter expert on the defined solution for the client.
• Assist with the preparation, planning and delivery of scanning services at end customer locations or at off-site locations.
• Responsible for handling job tickets and seeing them through to completion and delivery. 
• Maintain and update various trackers and stock levels of paper, stationary, print toners to ensure jobs are logged and billed correctly and that the print room is fully operational.
• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules.
• Complete Print Production work with a limited degree of supervision and utilize problem solving skills to identify new and innovative approaches.

Skills and Qualifications:

• Experience managing onsite operations for scanning and digitizing client email and other documentation.
• Adapts departmental plans and priorities to address resource and operational challenges. 
• Uses critical thinking skills to make informed decisions guided by policies, procedures, and business plan. 
• Ability to manage and prioritize workloads to meet contractual Service Level Agreements
• Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities.
• Analyzes complex technical problems and delivers solutions where precedent may not exist.

• Substantial growth opportunities for future career development within a supportive and collaborative company culture. 
• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching.
• Paid time off, plus holidays and personal days.