Delivery Account Operations Associate - Cary, NC

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Scope:

The work undertaken by the role holder is completed in line with the Service Level Agreements and contractual requirements relevant to the customer in the provision of a Document Design, Print, and Finishing Service.

Primary Responsibilities:

• Manage workflow, ensuring the incoming data is processed and entered into the production tracking system properly
• Maintain excellent customer and supplier relationships by keeping in constant contact with the customers to ensure SLAs and production targets
• Work with the printing and inserting team to ensure that production is meeting customer SLAs
• Write and maintain documentation of processes to help the everyday production
• Assist SDM and customers in gaining new business and contracts
• Identify development opportunities and assist in the identification of potential areas for process improvement
• Perform monthly stock take duties and maintain accurate asset logs using appropriate recording methods
• Report production numbers to the SDM in support of billing





General:

• This is a senior-level job with extensive work experience
• Has developed expertise in a variety of work processes through job-related training
• Generates new and innovative solutions to complex problems and proposes improvements to processes
• Analyzes complex technical problems and delivers solutions where precedent may not exist
• Works autonomously within established procedures and practices
• Ability to manage and prioritize workloads to meet contractual timeliness requirements
• Proven ability to work under pressure, handling multiple tasks to ensure timely completion of all activities
• May provide immediate direction to a unit or group of employees, assigning tasks, checking work at frequent intervals, and maintaining schedules






Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.


#LI-LD1