What are the responsibilities and job description for the Sales Support Specialist position at Xerox?
Description & Requirements
About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Purpose:
Capitol Office Solutions, A Xerox Company, is hiring a Sales Support Specialist for our Sales Group who will be responsible for supporting the sales / professional services organizations and support functions, through data gathering, analysis and process coordination. This individual will take lead on Project Management with customer on boarding within select accounts. Works with Sales in the development of Customer Business Reviews and the data analytics in support. Will be aligned with Strategic Account Executives in key accounts to support ongoing projects. Works with the VP of Sales to accomplish daily administrative tasks and work.
Essential Duties and Responsibilities:
- Works with Strategic Sales Executives to assist with customer related administrative tasks, including but not limited to Project Management, Presentation development, data analytics, customer issue and inquiry resolution.
- Utilizes Office 365 (primarily Outlook, Word, Excel, PowerPoint, SharePoint, and Teams) and Google Docs to accomplish daily tasks.
- Utilizes company applications to accomplish daily work, including but not limited to: Salesforce, E-Auto (training will be provided).
- Assists with the generation and preparation of Monthly and Quarterly reports for key accounts.
- Works on special projects as assigned, to enable the success and assist the Sales team.
- Works with the leadership team to provide feedback, the sharing of best practices, and process improvement opportunities related to the tasks and work for the Sales team.
- Works with Logistics team on allocating appropriate IT resources for customer installations
Additional Skills Required:
- Synthesizes complex or diverse information collects and researches data uses intuition and experience to complement data.
- Designs workflows and procedures Identifies and resolves problems in a timely manner.
- Gathers and analyzes information skillfully develops alternative solutions.
- Works well in group problem solving situations uses reason even when dealing with emotional topics.
- Assesses own strengths and weaknesses pursues training and development opportunities strives to continuously build knowledge and skills shares expertise with other.