What are the responsibilities and job description for the End User Support Technician position at Xiartech?
Hi
Hope you are doing great.
We are looking End User Support in Onsite for one of our prestigious client.
Kindly go through the below job description and let me know if you feel comfortable
Role EUS/End User Support Level 1
Duration Full Time
Location Bangor, Maine
JD: -
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- Assists clients with day-to-day functionality and efficiency
- Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices in the allocated location
- Configures, installs, and maintains computer software & Peripheral systems for users
- Identifies, manage and resolve issues in a timely manner (with in SLA)
- Responds to customer requests effectively and communicates with them to address issues
- Should update the user information in an organizational system
- To update the user access for given IT applications for new and current employees
- Familiarity on updating the ITSM on incidents and requests. Maintaining the mapping of assets to the end users in ITSM tool
- Should have extensive knowledge on Windows 10 setup and imaging process
- LAN, WAN knowledge
- Troubleshooting networking and connection issues.
- Providing basic training in computer operation and management.
- Work with users on their requirements and work with the client on ordering the required equipment’s and coordinate for the delivery
- New office setup awareness and process from IT prospective
- Should be able to lift up to 50Lbs
- Valid driving license for traveling
Qualification
2 Years of experience
Windows 10 installation and support
Microsoft Office 365 administration
Job Type: Full-time
Salary: $60,000.00 - $70,000.00 per year
Schedule:
- 8 hour shift
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Location: On the road
Speak with the employer
91 7033763676
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