What are the responsibilities and job description for the Customer support specialist position at XPO?
What you’ll need to succeed as a Senior Specialist, Customer Sales Support at XPO
Minimum qualifications :
- 2 year of customer service or sales experience
- Strong typing and 10-key skills
- Proficiency in Microsoft Office
Preferred qualifications :
- Associate’s degree in a related field
- 3 years of experience in a customer service role or sales role with proven selling skills as well as experience swiftly handling customer issues professionally
- Experience with Salesforce.com
- Transportation experience
- Excellent time management, organizational and multitasking skills with great attention to detail
- Strong written and verbal communication skills
- Able to work independently and in a team environment
About the Senior Specialist, Customer Sales Support job
Pay, benefits and more :
- Competitive compensation package
- Life and disability insurance
- Earn up to 13 days of PTO over your first year
- 10 paid company holidays
- 401(k) option with company match
- Education assistance
What you’ll do on a typical day :
- Work directly with customers to track shipments, provide rate quotes and schedule pick-ups and delivers
- Follow up with online customer spot quotes and try to close and / or upsell business
- Research and resolve billing issues
- Manage resolution, filing and tracking of claims
- Submit corrections and dispute resolution requests
- Perform over, short and damaged freight assessments
- Scan shipment documents
- Provide website support and operational assistance, including routing and planning
- Resolve customer escalation matters
- Log sales activity into Salesforce.com
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets.
At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO.
If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statement here .
Last updated : 2024-07-24
