Digital Operating Specialist

We’re Hiring for a Digital Operating Specialist! 

If you are excited and passionate about helping #LetsSolveWater, consider joining our team today!  Xylem, Inc. is a leading global water technology company servicing more than 150 countries and is dedicated to solving the world’s most challenging water issues.  We are looking for individuals to join our mission by exceeding customer expectations through smart sustainable solutions.  At Xylem, you will have the opportunity to solve water by participating in our paid Volunteer Program, Xylem Watermark!

THE ROLE: The Digital Operating Specialist will expand the sale and rental of digitally enabled pump systems in the North American Dewatering Market. The candidate will accomplish this by assisting and coaching sales, application engineering, service, and operations with equipment selection, pumping control system design and leveraging of internal IoT and digital tools. The Specialist will enable Sales and Operations to use Xylem’s digital tools to service and maintain the Xylem NA rental fleet optimally. We offer a full benefits package to include Flexible Time Off (FTO) for salaried positions, health, dental, vision, investment savings plan, and additional miscellaneous benefits.    

CORE RESPONSIBILITIES: To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. 

• Provide reporting and insight from various Xylem digital tools and services as they relate to fleet management with the goals of improving efficiency and productivity in Xylem’s branch operations.
• Drive measurable improvement on decreasing maintenance costs, improving digital utilization.
• Support new sales opportunities for digital products.
• Gather internal and external customer VOC on Xylem digital services and work with Product Owners and Product Management to define and prioritize new features and improvements.
• Provide support to branch network by hosting regular meetings to share best practices and discuss pain points.
• Provide education and coaching to Sales and Operations on Xylem’s digital offerings; help these teams make the connections to resources in the business to fully realize the potential of the technology.
• Review opportunities with Sales and Operations to identify best digital Xylem solution/offering
• Support Electrification in NA Dewatering market by providing standard work procedures and training for electric and automation products.

QUALIFICATIONS:

• Bachelor’s degree in business or engineering (Mechanical, Electrical, Chemical or Civil)
• 4 – 7 years of experience in related field; experience within fleet management or rental industry preferred.
• Experience in training, coaching and enablement for a Sales organization.
• Background in Software as a Service (SaaS) product
• Thorough understanding of fluid hydraulics and pump control systems
• General knowledge of diesel engines, electric motors, motor starters and VFDs
• Ability to effectively communicate verbally and in writing.
• Proven ability to handle multiple projects, prioritize, meet deadlines and work independently with initiative in a fast-paced environment.
• Ability to collaborate and build effective relationships at all levels of the organization.
• Ability to travel frequently with little notice.

 DAY IN THE LIFE

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 

•  Light lifting (20-25 pounds), office environment

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office:  Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
• Travel:  As required to fulfill the duties listed above. Other travel as needed or required by the company.
• Shop/Job Site: Intermittent exposure to job site conditions, e.g., gas fields, petrochemical refineries, mills, mines, construction sites, industrial/power plants, wastewater treatment plants, etc.; intermittent exposure to shop noise and fumes. 

Salary 

Starting pay is dependent on multiple factors, such as skills, experience and work location, and is not typically at the top of the range.  At Xylem we offer a competitive compensation package with a generous benefit package, including Medical, Dental, Vision plans, 401(k) with company contribution, paid time off, paid parental leave and tuition reimbursement.

At Xylem, we embrace diversity and strive to create avenues where employees feel valued and appreciated through our DE&I initiatives and Employee Resources Groups (ERG).  Xylem is proud to be an Equal Employment Opportunity and Affirmative Action workplace.  Xylem prohibits discrimination, harassment of any kind and does not discriminate in employment on the basis of race, color, religion, sex or sexual orientation (including pregnancy and gender identity), national origin, political affiliation, marital status, medical conditions or disability, genetic information, age, or other non-merit factors.

Join the global Xylem team today!  Xylem is a team creating advanced technology solutions to the world’s water challenges through developing new technologies and services that will improve the way water is used, conserved, and re-used in the future is central to our work. Our products and services move, treat, analyze, monitor, and return water to the environment, in public utility, industrial, residential, and commercial building services settings. Xylem also provides a leading portfolio of smart metering, network technologies and advanced analytics solutions for water, electric and gas utilities.

Disclaimer: The information listed within this job description is designed to indicate the general nature of work expected for this position and shall not be viewed as a comprehensive inventory of all duties, responsibilities, and qualifications required in this position.  Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job absent undue hardship.  Xylem reserves the right to modify this job description or assign other duties to this position as needed.