UX Designer

The Candidate will perform highly advanced User Experience (UX) Design tasks working as a member of a cross-functional agile team supporting multiple customers and business units. Work involves translating user goals and business objectives into online experiences that enhance the user experience. Candidate will participate in the development and analysis of business requirements, develop prototypes, mockups, wireframes, flows, style guides and design documentation.

Client will require the Candidate to work on the following initiatives and will perform advanced analysis/programming tasks such as:

• Analyze end-to-end user experiences through brainstorming, conceptual models, use cases and scenarios, personas, storyboards, wireframes, mock-ups, user flows, prototypes, style guides and specification documents to communicate design ideas and collect user feedback to iterate towards a final design. Communicate with developers and provide all necessary assets and design specifications to deliver production-quality systems that meet user and business needs. Gather information and insights from user research, usability testing, UX benchmark examples, and apply user-centered design principles to identify design needs, craft design solutions, and help the team deliver high-quality products.
• Collaborate with business teams, Product Owners, quality assurance, and other technical staff as business and technical requirements are discovered, refined, and implemented across multiple end-user personas to design the best user-centric experience that meets human, business, and technical needs. Use knowledge of modern accessibility standards and usability heuristics to identify design gaps and make recommendations to correct them. Participate as a member of an agile development team in building a product backlog reflective of customer’s needs and supportive of a rich, interactive user experience.
• Work with leadership and other technical staff to drive exceptional customer experience through the formulation and oversight of our application modernization User Experience Design strategy and program. As the subject matter expert (SME) on UX Design, provide presentations showcasing visual designs and be able to explain concepts such as end-to-end experiences, interaction models, and screen designs in simple terms to a wide audience of stakeholders at various levels within the organization.
• Create innovative user centric design solutions for CPA’s new software product design challenges and person-to-person interactions; Enhance user experience by creating seamless navigation through various digital programs and interfaces within the agency; Work with the cross-functional team(s) to understand business problem and draw best user navigation flows.
• Define criteria, develop systems for measuring, and monitor the success of designed user experiences, effectiveness of features and content, and drive continuous improvement in design strategy and user experience.
• Understand product specifications and user psychology and predict what might work for both.
• Educate and share industry best-practices of user-centered design and research methodologies.
• Provide knowledge sharing to new/existing development staff.
• Performs other duties as assigned.

Minimum Requirements:

• Experience designing product experiences using best practices in UX design, interaction design, and web accessibility
• Experience as a professional UX Designer leading the full design process from user research and interviews, insights, and strategy, to ideation, prototyping, and testing, and through to delivery of final designs.
• Experience in creating conceptual models, use cases/scenarios, personas, wireframes, mock-ups, user flow diagrams, prototypes, empathy maps, product roadmaps, style guides, and specification documents as part of a comprehensive design strategy.
• Experience in user-centered and human-centered design approaches, as well as how to optimize websites and web applications for those interactions
• Experience defining success metrics with cross-functional teams to measure success of UX initiatives
• Experience establishing and maintaining design standards and patterns for product areas assigned
• Experience with highly complex application security requirements
• Experience in using Figma or similar design tools
• Experience in knowledge transfer to other UX Designers and personnel

Preferred: 

• Knowledge of JIRA/Confluence
• Knowledge of other web technologies, such as CSS, HTML, JavaScript JavaScript, JSON, REST, AJAX, XML, HTTP
• Experience as a working member of an agile development team