Dental Department Supervisor

Join our team as a Dental Department Supervisor at Unify Community Health at Northeast Community Center in Spokane, WA, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we believe you are more than an employee, and we are more than a job! We value inclusivity, and we are a community committed to the well-being of our members.

We've transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

What We Offer

• Sign-on bonus of $5,000 in first paycheck and $2,000 at 12 months of employment.
• $24.46-$29/hour DOE with ability to go higher for highly experienced candidates.
• 100% employer-paid health insurance for employees including Medical, Dental, Vision, Rx, 24/7 telemedicine; profit sharing, 403(b) retirement plan, generous paid time off, paid holidays, and more.

Essential Functions/Responsibilities/Duties

• Coaches, mentors, and trains direct report staff. Assesses competencies of staff, provides continuous performance management, and conducts employee performance evaluations. Addresses performance and/or behavior issues, clarifying expectations and providing feedback.
• Supports staff growth and development. Assesses the educational and experience needs of all levels of staff in collaboration with the individual. Encourages staff to seek educational opportunities incorporating job related training in addition to mandatory training.
• Responsible for the recruitment and selection of dental support staff. Participates in the recruitment and selection of the Hygienist and Dentist positions. Provides orientation to outline job requirements and expectations, policies and procedures, and proper use of tools and equipment.
• Creates and maintains an inclusive work environment that supports diverse ideas, backgrounds, and styles. Supports diversity through the selection, management, and retention of diverse employees. Creates, drives, and maintains an employee engagement culture.
• Plans and manages the daily functions of the Dental Department. Delegates, assigns, and coordinates work, ensuring an efficient workflow that achieves the departmental mission and objectives. Ensures on-going coverage is provided for all support staff, filling in as needed.
• Manages Provider schedules to ensure scheduling guidelines are followed, schedule is full, and daily targets are met.
• Reviews and monitors various reports and work ques in the Epic system to include sliding fee eligibility and utilization as well as registry and recall follow up.
• Manages telephone service factor on a daily basis.
• Manages AIDET patient communication surveys, compiles communicates results, and makes any process or procedure changes necessary to implement identified improvements.
• Manages the process for all Release of Information (ROI) requests. Coordinates with Risk Management regarding healthcare information to be provided prior to release.
• Prepares various reports for leadership as requested and ensures the daily reconciliation reports for the Accounting and Billing Departments are completed and forwarded in accordance with established procedures.
• Monitors staff compliance with all policies, procedures, and standards of Yakima Valley Farm Workers Clinic (YVFWC).
• May assist Dentist with charting, procedures, X-rays, and materials mixing in accordance with generally accepted dental practices.
• Keeps track of accounts payable documentation such as purchase orders, invoices, check requests, and supply orders. Forwards documents to the Clinic Administrator for approval and signature.
• Conducts a variety of generalized administrative tasks and acts as the primary office contact for fielding questions with other departments such as Information Services related issues.
• Performs clinical responsibilities in alignment with The Joint Commission (TJC), Health Resources and Services Administration (HRSA), and YVFWC requirements.

Qualifications

• Education:  High School Diploma or General Education Diploma (GED). Associate of Arts Degree or two years' equivalent experience in a dental clinic or office management in a healthcare environment preferred. 
• Experience: Five years’ experience in a dental office (front or back) and/or medical office (front) required. Bachelor’s Degree may substitute for 4 years of the required experience. Associate’s Degree may substitute for 2 years of the required experience. One year’s supervisory experience preferred.
• Licenses/Certificates/Registration: Registration as a dental assistant preferred. Cardiopulmonary Resuscitation (CPR) certification within 30 days of hire.
• Knowledge/Skills/Abilities Required: Knowledge of established infection control techniques, concepts, and principles of practice. Knowledge of medical and dental and terminology, dental anatomy, dental materials, and instruments preferred. Knowledge of medical records management preferred. Effective verbal, written and listening communication skills. Ability to effectively interact with a variety of patients, patients’ families, and employees in a professional manner. Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions. Basic proficiency with a variety of computer programs including Electronic Dental Record (EDR), Word and Excel.

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org for more information about this opportunity!

Salary : $24 - $29