What are the responsibilities and job description for the CMHC Pharmacy Technician position at Yale New Haven Health?
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our
Mission, and live our Values. These values-integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
As members of a High Reliability Organization (HRO), all employees are expected to practice CHAMP and STAR
Behavior with the end goal of patient safety as the top priority. Individuals shall embody and uphold the ideals of the
YNHHS Standards of Professional behavior, as well as practice and promote patient -centered care and fiscal
responsibility outlined in the responsibilities below. Perform technical duties associated with the delivery of
pharmaceutical services, including, but not limited to: medication distribution, inventory management,
Cross-Functional Proficiency, Technical Expertise, and other duties, within scope of practice, as dictated by
departmental need.
EEO/AA/Disability/Veteran.
Responsibilities
Medication Distribution
1.1 Accurately and efficiently pick, prepare, package, label, and deliver medications to the appropriate
storage area of patient care units, including, but not limited to: automated dispensing cabinets (ADC),
medication storage refrigerator.
1.2 Utilize appropriate product packaging (i.e. bag, vial, bottle, jar, syringe, oral syringe)
1.3 Demonstrate proficiency and timeliness in the fulfillment, sorting and delivery of medication orders relating
to: stat orders, new orders, refills, stock outs, transfers, recalls.
1.4 Ensure optimal medication storage to: minimize medication errors (avoid sound-alike/look-alike
side-by-side storage), account for adequate par levels with a goal to minimize stock outs, while allowing
appropriate drug turnover, maintain appropriate storage conditions (i.e. cleanliness, temperature), allow
rotation of stock based on expiration dating.
1.5 Demonstrate reliability in providing assistance to the pharmacist in regards to the provision of
pharmaceutical care.
1.6 Timely replenishment of medications intended for emergency trays (code carts/anesthesia/tackle box)
1.7 Appropriately handle and dispose of hazardous and non-hazardous waste.
1.8 Maintain a clean, well-stocked work environment.
1.9 Overall completion of the provision of pharmacy services within established timeframe.
1.10 Identify and escalate concerns related to the provision of pharmacy care (i.e. medication distribution)
40 1.
Medication Inventory Management
2.1 Maintain adequate medication inventory levels based upon par levels.
2.2 Ensure proper medication movement through rotation of stock based on expiration and usage patterns.
2.3 Remove expired medications or soon-to-be-expiring medications from inventory distribution (i.e. carousel,
automated dispensing cabinets) as per departmental guidelines.
2.4 Properly receive medications from wholesaler and replenish pharmacy stock accurately (i.e. automated
medication carousel)
2.5 Consistent usage of handheld tablet with bar code scanning functionality (hospital specific)
3.0 Cross-Functional Proficiency
3.1 Demonstrate proficiency in all of the following areas:
3.2 Demonstrate proficiency in one or more of the following areas:
a. IV Admixture, Purchasing, Operating Room, Pediatrics, Investigation Drug Service, Controlled
Substance Vault Non-Sterile Oral Compounding, Extemporaneous Oral/Topical Compounding, Packaging,
Oncology, Specialty pharmacy, Medication history
b. Perform necessary mathematical calculations and drug product manipulation, dilution, or compounding
to accurately prepare/label unit dose oral solids/liquids/injectables according to policy and regulatory
standards.
c. Prepare hazardous-category products with adherence to departmental safety guidelines, OSHA
regulations, and/or industry standards.
d. Appropriately document manufactured medications, controlled substance medication movement , packaged medications and investigational drugs as dictated by departmental policy/regulatory standards.
e. Practice aseptic technique, infection control, and universal precautions as instructed for work area as
observed by supervisor.
Technical Expertise
4.1 Demonstrate proficiency and mastery of various technology utilized in the provision of pharmaceutical
care, including, but not limited to: EMR, ADS, Inventory Management software, carousel, Packaging
software, Sterile Product Pharmacy Workflow Manager, Barcode Labeling Programs, RFID Technology
(usage varies depending upon hospital).
4.2 Demonstrate ability to independently troubleshoot various technology issues and assist in resolution.
10 4. Communication Skills
5.1 Respond to Nursing, Provider, and Ancillary Staff inquiries via telephone, in-person, or electronically. Appropriately manage, triage and follow-up various inquiries, when appropriate, in a timely and professional
manner to ensure accurate and safe medication/information delivery.
5.2 Adhere to HIPAA guidelines in all forms of communication. 5.3 Maintain appropriate record keeping in regards to all forms of compounding, packaging, and controlled
substances medication distribution.
15 5.
0 6. Departmental Goal as Aligned with YNHHS Strategic Goals
Qualifications
REQUIREMENTS
EDUCATION (number of years and type required to perform the position duties):
High school diploma or equivalent required. College degree desirable.
Successful completion of an academic or military hospital pharmacy technician training course preferred.
EXPERIENCE (number of years and type required to meet an acceptable level of performance):
6-months Pharmacy technician experience or healthcare experience required, hospital experience preferred . (Successful completion of an academic or military pharmacy technician training program will be considered
equivalent to one year of pharmacy technician experience.)
Excellent customer service and communication skills are required.
SPECIAL SKILLS: Proficiency in mathematical calculations.
Ability to effectively work with computer and technology equipment, including the ability to perform basic
troubleshooting related to said technology
ACCOUNTABILITY (how this position is held accountable for such as goals achievement, budget adherence, or
other areas of accountability):
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect ( valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
COMPLEXITY (describe planning, problem solving, decision making, creative activity, or other special factors
inherent in the responsibilities of this position):
In personal and job-related decisions and actions, consistently demonstrates the values of integrity (doing the right
thing), patient-centered (putting patients and families first), respect (valuing all people and embracing all differences),
accountability (being responsible and taking action), and compassion (being empathetic).
LICENSURE/CERTIFICATION:
Current registration/licensure or eligible for registration (obtained prior to start date) as a Pharmacy Technician in the
State of employment, as outlined by the respective State regulatory agencies. Active Pharmacy Technician
Certification Board (PTCB) certification, or equivalent, is required on, or within 12 months of, date of hire.
INFORMATIONAL SPECIAL WORKING CONDITIONS AND PHYSICAL DEMAND:
Employee may be expected to work on-call shifts. Coverage extends to day, evening and overnight shifts .
Employee is considered essential personnel and is expected to work during inclement weather (i.e.blizzards,
hurricanes) if scheduled.
During to course or daily tasks, the employee is required to walk, sit, stand and crouch. The employee must
regularly lift/move up to 10 pounds, frequently lift/move up to 25 pounds and occasionaly lift/move up to 50 pounds.
The employee is occasionally exposed to moving mechanical parts, fumes airborne particles, and toxic or caustic
chemicals. The work environment noise level is moderate
YNHHS Requisition ID
120664