What are the responsibilities and job description for the Account Manager position at Yardnique?
B TITLE : Maintenance Account Manager P
osition Summary : Currently looking for an Account Manager for our Maintenance Division in the Myrtle Beach, SC area. We are an experienced leader in our industry and provide a diverse array of products and services. This position will train under and assist an experienced Account Manager in managing a portfolio of maintenance contracts to a wide variety of customers. T
o be successful and thrive with our company you must : B
e driven, disciplined and focused B
uild strong relationships through trust, hard work and determination D
evelop and maintain landscape maintenance contracts specific to our customer's needs and vision M
ake a commitment to Safety, Customer service standards and Quality an unwavering priority U
tilize your previous experience and people skills to be an effective teammate and leader U
nderstand and own your business. R
esponsibilities: M
anage all aspects of a commercial landscape maintenance portfolio, including customer service ideals, enhancement sales, and quality and production expectations. Anticipate customer problems and concerns and take action to meet and exceed customer expectations
B
uild and maintain proactive communication and positive business relationships with residential and commercial clients, property managers, HOAs and other stakeholders
W
ork collaboratively with peer managers on various projects
M
anage quality control of the portfolio to include assisting with property evaluations and client meetings to asses needs and client satisfaction; troubleshoot problems when necessary
R
esponsible for financial management and profitability goals of department: Interpretation and management of job cost reports, capital expenditures, and small tool budgets
P
roactively conduct property evaluations and client meetings to assess needs and client satisfaction; troubleshoot problems when necessary. Attend board meetings when requested
E
ffectively manage the activities of maintenance crews of 3-5 employees; communicate with Crew Leaders on a daily basis to ensure work schedules are adhered to in a safe and efficient manner, and ensure employee time is reported accurately
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rovide supervision and develop employees through positive interactions, giving feedback and providing on-the-job training
C
oordinate associated equipment, manpower, and procure necessary materials
E
ngage in on-the-job and cross-training with colleagues of other Yard-Nique divisions and departments
E
stablish and maintain safety and security at jobsites for all employees and customers
P
osition Requirements:
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ffectively coach and manage employees on a daily basis
B
asic knowledge of landscape maintenance techniques, plant identification and irrigation techniques preferred
A
bility to build positive relationships with customers and employees at all levels in the organization
A
daptability and sound judgment when faced with multiple competing priorities
B
asic proficiency with Microsoft Outlook, Excel, Word
B
asic Qualifications: A
S or BS degree in Horticulture, Construction, or related field, preferred
M
inimum 3-5 years related experience
A
bility to work with minimal supervision
E
xcellent verbal and written communication skills
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