Care Manager Supervisor

Principal Duties and Responsibilities:
•    Provides support and direct supervision to Care Managers.
•    Monitors assigned Care Managers' work activities with children and families through team meetings and regular individual meetings.
•    Manages, reviews, and monitors maintenance of member records to ensure both internal and external quality assurance standards and timely completion in accordance with agency and Health Home Policies.
•    Ensures that new and existing care managers are fully trained in care management activities, current protocols and policies, and Federal, State and local laws, rules and regulations.
•    Trains new Care Managers in their initial responsibilities including, CANS-NY assessment, Crisis Plans, Comprehensive Assessments, Progress Nates.
•    Trains new Care Managers in the GSI system.
•    Trains new Care Managers on how to conduct the HCBS/LOC.
•    Assists Care Managers with the development of the Plan of Care.
•    Trains new Supervisors, particularly for subcontracted agencies.
•    Utilizes a person-centered approach to support members to ensure satisfaction with care management activities.
•    Reviews case notes and Life PlanS"to·ensure quality and regulatory compliance.
•    Provides supervisory oversight to ensure that plan goals are addressed in an appropriate timeframe.
•    Monitors C!1fe managers' productivity.  
•    Reviews manual, HIPPA laws, cultural sensitivities as part of the Care Management trainings.

Other Duties and Responsibilities:
•    Provides direct care management services in the absence of Care Management staff.
•    Assists in locating and creating support networks in the community.
•    Works collaboratively with all teams throughout Agency programs, and other duties as assigned.
•    Practice and promote Yeled's mission and values.
•    Attends meetings within the Agency and outside the Agency as needed.
•    Other job-related duties as may be necessary to carry out the responsibilities of this position.

 Work Relationships and Scope: Reports to the Director of HHCM. Interacts regularly with Care Managers and other Program staff.

 Performance Dimensions: Maintain, and always seek to expand, knowledge of HHCM. Keep up to date on changes to HHCM, and any other relevant program guidelines. Must be sensitive to, and knowledgeable of the cultural needs of the community serviced. Utilize knowledge of performance standards and program guidelines, combined with creativity and an understanding of the community being serviced in the implementation of quality programming. Demonstrates the ability to support and model  ethical practice when interacting with staff and families. Must be accessible and responsive to the Program's needs. Ability to perform and interpret needs analyses and translate the findings into actionable next steps. A high level of confidentiality is expected of an employee in this position.