Learning and Performance Specialist

Description

WHO ARE WE?

We are an organization comprised of more than 13 companies representing multiple industries within hospitality and lifestyle including: hotel operations, food and beverage, retail and lending, vacation ownership, community association management, and more. We are in 7 different states and growing. We are a second-generation family-owned organization with an entrepreneurial spirit and a commitment to the professional development of our team members. 

Our Learning and Development team within our HR department is expanding to ensure that we are meeting and exceeding the needs of our businesses. We are an enthusiastic and close-nit team that openly shares feedback and enjoys the culture of comradery and commitment to getting the job done. We work hard to produce results we can be proud of that make a difference in the lives of our team members. 

Being part of our family has benefits! We have a 401k match, affordable benefits, employer paid life insurance, as well as resort, retail, and dining discounts. 

WHO ARE YOU?

Are you a learning and development professional with a passion and commitment to people development? Are you an engaging and enthusiastic facilitator both in-person and virtually? Do you enjoy creating engaging training materials, activities, and job aids? Are you open to feedback, a team player, and excited to stretch your L&D skills? Great! Keep reading to see if we’re a good fit!

WHAT WILL YOU DO?

We are looking for someone who is excited to facilitate bi-weekly new hire orientation and customer service training as well as other monthly classes. As the facilitator, you will work with department leaders to tailor classes for their team in order to deliver a customized and relevant training. You will also create related handouts, job aids, and training evaluations to help assess the success of the session and learning transfer. 

In addition to customizing and delivering training, you will have the opportunity to own projects that resonate most with your strengths and areas you’d like to gain more experience in. These include LMS implementation and administration, technical writing/creation of “how to” guides, new hire training analysis and program design including position-specific training materials, job aids, decks, assessments, manuals, and tips for department trainers. We will encourage you to get creative by developing marketing materials to encourage participation in classes and think of fun and interesting ways to spread our company culture and reinforce the behaviors that bring our values to life. With so many exciting projects and initiatives, now is the time to join our department!

RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

• As part of the Human Resources Shared services department, this position is to support operators from various industries and departments within our Family of Companies by:
• Acclimating new hires to the business and conducting bi-weekly orientation sessions.
• Facilitating customer service trainings for several different audiences; continuously improve and develop new customer service trainings, activities, and materials. 
• Developing and facilitating instructor-led in-person and virtual training programs for various business units.
• Producing and hosting external vendor content.
• Conducting needs analysis and recommending learning interventions, as appropriate, in support of business objectives.
• Evaluating and reporting results of custom trainings to key stakeholders.
• Recommending processes and procedures that will reinforce learning and support transfer-of-training.

And…

• Develop learning activities, handouts, audio-visual materials, instructor guides, job aids, and manuals.
• Create engaging communication materials and strategies to market elective training to employees.
• Design and deploy training evaluations.
• Assign, monitor, and manage online compliance training to ensure completion and adherence to state and federal regulations.
• Maintain updated training records, training calendar, maintain training facilities and equipment.
• Effectively prioritize and manage multiple overlapping projects; Engage in self-directed work, project manage, drive deadlines and resources, and work with a high degree of initiative, attention to detail and personal responsibility.
•  Stay up-to-date on new training methods and techniques to improve transfer of training, and overall quality, consistency, and timeliness.
• Perform other duties as required and assigned by Manager and upper leadership.

Requirements

EXPERIENCE & SKILL CHECK – DO YOU HAVE…

Training experience, preferably in the hospitality industry

Proven understanding of adult learning principles, ability to complete needs assessment, content development, coordination of logistics, facilitation, evaluation, and record keeping.

Advanced/Expert working knowledge of MS PowerPoint.

Demonstrated creativity and ability to design aesthetically engaging and effective materials

Advanced organizational and follow-up skills with the ability to handle multiple assignments

Ability to present complex information to a variety of audiences

Strong written and verbal communication skills; proven public speaking and training delivery. 

Results driven and able to achieve objectives.

Strong quality orientation and attention to detail.

PLUSES:

Degrees/Certifications in Instructional Design, IO Psychology, Communication, or Related Fields 

Technical writing/training experience

Experience creating new hire training manuals, policies and procedure documents

Experience with multimedia content creation 

LOCATION

Las Vegas, NV. This is not a remote position. 

EEO Employer