IT Support Analyst

Yext is seeking an IT Support Analyst to help support all aspects of Yext’s office and mobile infrastructure!  Our IT organisation provides an exciting mix of technologies to empower all of our employees with the best tools available.  Help us provide robust and innovative solutions to our rapidly growing user base.  If you are interested in being an integral part of the daily technical operations of a high-growth start-up company, this is the right opportunity for you. 

What You’ll Do

• Provide technical support to Yext’s EMEA offices (200 staff) ensuring they have the necessary tools in place to facilitate our continued growth and success
• Implement and administer necessary collaboration and productivity tools to a heterogeneous Mac / Windows (and even some Linux) network
• Provide concierge-level support to executives
• Monitor IT systems to ensure availability and performance
• Refine processes for on-boarding and supporting users
• Monitor and enhance user experience and productivity
• Inventory management
• New hire hardware/software configuration
• Take charge of events from an AV aspect out of hours
• Travel to other offices within Europe (Paris, Berlin)

What You Have

• Excellent communication skills with a consistent desire to help and empower colleagues from all departments
• Strong familiarity with Windows 7/10/11 and MacOS
• A/V support experience with Zoom, Google Meet etc.
• Fundamental understanding of TCP/IP and Wireless technologies
• Some exposure to IP telephony
• Routinely monitors developments, innovations and news regarding IT tools
• Able to lift desktop computers and small servers
• BA/BS in IT/CS and enthusiastic about Information Technology
• 2 to 5 years’ experience in an IT Support role

Bonus Points

• Experience with centralised authentication technologies (AD, Okta, JAMF Casper)
• Ability to speak and write in English (French & German is a plus)
• Experience as an Administrator of Enterprise SaaS applications, such as Okta, G Suite (Google Apps), Salesforce, Zuora, Box.com, JIRA, Zendesk
• Basic exposure to Linux and command-line tools
• iPhone and Android support experience

#LI-JS1