Member Services Associate (Full-time)

Description

THE Y: WE’RE FOR YOUTH DEVELOPMENT, HEALTHY LIVING AND SOCIAL RESPONSIBILITY

At the Y, strengthening community is our cause. Every day, our staff—of all ages and from diverse backgrounds and life experiences—work to bridge the gap in community needs by nurturing the potential of children and teens, improving the nation’s health and well-being and providing support to our neighbors. Simply put, the Y is for everyone. Imagine going to work knowing that what you do each day positively affects the lives of the people in your community. Working at the Y, you’ll enjoy a career with a future and the opportunity to make a lasting difference in the lives of those around you.

Pay Range: Starting at $13.00 per hour (depending on experience)

Position Summary:

At the Y, everything we do is focused on giving individuals and families the opportunities they need to learn, grow and thrive in all areas of life—spirit, mind and body. As a Member Services Associate, you’ll be a creator of culture, a relationship developer, and a key part of helping our Y reach more people in our community. The Y strives every day to provide a welcoming place where anyone—from beginning exercisers to competitive athletes—can come to improve their health and well-being and have fun. 

A Day in the Life of a Member Services Associate:

You’ll play an absolutely essential role in growing our membership. In fact, you’ll be one of the first friendly faces a potential new member sees at the Y. You’ll be an active listener focused on developing sustainable relationships and determining individual goals and interests of our members. New members will rely on you and existing members will come to know you as a person who can get stuff done. You get to be the person that helps our members understand how to make the most of their time at the Y - 

• You’ll greet, interview and lead tours for potential future members, follow up on membership inquiries, and do community outreach to increase tour numbers and find potential future members

• You’ll answer questions, offer suggestions to ensure our members know they are welcomed, cared for, and have a sense of community and belonging

• Be an ambassador for our Y’s goals by educating members on our not-for-profit mission

You'll learn a lot. You're not stuck doing one task here. You’ll get to use your outstanding customer service skills, top notch administrative skills, and help keep our membership database organized and up to date -

• Process registrations, change forms, transactions and cancellations

• Track and provide sales, terminations, recovery, and wellness appointment data updates to supervisor

Qualifications

To be successful as a Member Services Associate, you’ll have passion, enthusiasm, commitment, and understanding of the nonprofit mission and cause of the YMCA.

You have a desire to serve members, volunteers, guests, participants, and staff, and the ability to relate effectively to diverse groups of people from all social and economic segments of the community.

• You’re a professional and a team player. You possess problem-solving skills, demonstrate sound judgment, and take initiative.

• You are highly organized and a gifted multi-tasker!

• You understand the importance of protecting confidential information.

• Technology is your friend! You have strong computer skills and don’t shy away from learning new programs!

• You understand the Y is an ever-changing, dynamic environment and requires flexibility in scheduling.

• Minimum 17 years of age

• Previous sales or customer service experience a plus

• Multilingual a plus

Certifications Required:

Your success is important to us! The YMCA of Middle Tennessee will provide each of the following trainings/certifications –

• New Hire Orientation training

• Membership Software training

• CPR/First Aid/AED certification

The best part? We’ll pay you for the time it takes to complete these trainings and certifications.

If you have a passion for people, we'd love to meet you.  We can teach you the rest.