Member Engage Director

This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Director will oversee the day-to-day operations of the Welcome Center and Marketing at the Tidelands Health Georgetown Family YMCA by ensuring a welcoming environment for all.

• Bachelor’s degree in a related field
• Minimum three years of YMCA experience or in a customer service field
• Supervisory Experience a plus
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values.
• Excellent cash handling skills
• Excellent human relation skills and an ability to maintain positive communication with staff and members.
• Ability to address and make solid decisions in emergency situations.
• High level of confidentiality
• Ability to respond to safety and emergency situations.
• Excellent verbal and written communication skills including telephone etiquette.

• Perform excellent service to all members, staff, volunteers, and guests.
• Build relationships by using names and initiating conversations with all members, staff, volunteers, and guests.
• Communicate with supervisor, staff, members, guests, and volunteers in a clear, concise, and positive manner.
• Actively participates in Leadership team meetings and committees as assigned.
• Play an active role in the annual campaign, Palmetto Giving Day, recruiting campaigners and serving where needed on planning committees.
• Work closely with the Chief Development Officer on marketing/promotions to ensure consistent messaging around the Y as a cause-driven charitable organization.
• Build a culture of philanthropy within your department by building Y ambassadors within your staff/volunteer team, building relationships, and creating a case for support (need/response/impact).
• Create printed content for use in the facility as well as on social media.
• Recruit, hire, train, supervise, develop, and schedule all employees and volunteers within your department.
• Develop your department’s annual budget; monitor and adjust as needed.
• Complete and approve payroll for your department as outlined in the payroll guidelines.
• Conduct annual performance reviews on all employees within your department.
• Collaborate with other directors, Y’s and community groups.
• Manage Welcome Center staff scheduling and monitor vacant shifts for vacations, illness, and no shows.
• Assist as necessary at the Welcome Center in the event of a shortage of staff.
• Must be knowledgeable in all functions of the Welcome Center and be able to complete program enrollments, embership enrollments, membership cancellations and all other member service duties with an ongoing focus on improvement.
• Coordinates the YMCA’s overall efforts to contact all new members and to get new members involved in programs, groups, clubs, events, etc.
• Assists staff and board members in establishing membership policies for the association.
• Assists in the facilitation of the New Member Onboarding.
• Continually focus on the enhancement and improvement of member and guest services.
• Leads the processing of all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewals letters and expired credit card letters and filing.
• Manage group rentals for facility.
• Take any necessary actions in relation to accidents and incidents that occur within the facility.
• All other duties as assigned.

• Engaging Community
  
• Philanthropy
  
• Volunteerism Functional Expertise :
• Communication & Influence
• Collaboration
• Inclusion
• Critical Thinking & Decision Making
• Fiscal Management