What are the responsibilities and job description for the Membership Advisor - Southwest Valley YMCA position at YMCA?
Are you looking for a company that inspires you to do great things? We are looking for leaders that want the opportunity to improve their community, teach others healthy habits, and impact the lives of hundreds of youth. At the YMCA we are on a relentless quest to make our communities stronger through people like you working within our 15 branches.
RESPONSIBILITIES OF A MEMBERSHIP ADVISOR:
- Models our YMCA service and engagement principles – Welcome, Connect, Engage & Invite by executing Cause Driven Tours for prospective members.
- Execute connections, follow-ups, and inquires for prospective members, new and existing members. Complete weekly reporting as required.
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Responsible for utilizing VOS sales tools and calendar to manage appointments and productivity
- Follow VOSY new member 90-day engagement processes
- Address concerns for canceling members
- Ensure all communication/inquiries are responded to within 24 hours.
- In partnership with Member Experience Director, organize, coordinate, and execute regular community/awareness events (e.g., Open Houses, Community Days, and Community Family Days). Execute Grassroots marketing through local partnerships and community organizations.
- Communicate effectively in person, on telephone, and through email with members, peer/co-workers, supervisors, and volunteers.
- Maintain strong knowledge on YMCA Programs, Services, Membership, Donations, Outreach, and Volunteer opportunities.
- This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.
REQUIREMENTS OF A MEMBERSHIP ADVISOR:
- Minimum age of 17.
- Must be available to work varying shifts (i.e., mornings, evenings, weekends and/or holidays).
- 1-2 years sales or marketing experience.
- Empathic listener and persuasive speaker and can resolve conflict positively.
- Proficiency in Microsoft Office (including excel), other computer programs and office machines.
PART TIME BENEFITS:
- Free YMCA Staff Membership
- Discounted Family Membership
- Program Discounts
- Paid Sick Leave (after 90 days of employment)
- Employee Assistant Program
- Employee & Employer Retirement Contribution Options
OUR YMCA CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
