What are the responsibilities and job description for the Membership Coordinator- Part Time- YMCA Mountain Brook position at YMCA?
Position Summary:
The Membership Coordinator supports the YMCA's mission to strengthen communities through youth development, healthy living, and social responsibility. This part-time position is responsible for promoting a positive, professional, and welcoming atmosphere by providing excellent customer service and exemplifying YMCA values. The coordinator also assists in member engagement, recruitment, and retention efforts, ensuring a great member experience while maximizing community health and well-being.
Essential Functions:
Assist in implementing membership strategies to recruit new members and retain existing ones.
Foster a member-focused culture and model relationship-building skills in all interactions.
Provide friendly and efficient service during membership interviews, facility tours, and program inquiries.
Coordinate membership-related activities, including program registration and enrollment support.
Collaborate with marketing efforts to maximize enrollments and support Program Directors on related issues.
Ensure proper implementation of front desk procedures and compliance with established standards.
Organize membership events and represent the YMCA at community events to promote membership.
Work with community partners to implement community health strategies with defined measurables.
Implement systems to facilitate seamless transitions for members from enrollment to program participation.
Maintain high standards of cleanliness and presentation in member spaces and office areas.
Handle member complaints and situations effectively while preserving customer dignity.
Attend leadership team meetings and other required YMCA activities.
Engage with members, volunteers, and staff in a positive, friendly manner, reflecting YMCA core values.
Recruit, train, and schedule membership staff, ensuring a well-prepared team to meet and exceed member service expectations.
Adhere to policies related to boundaries with children and teens.
Attend required abuse risk management training annually.
Report suspicious and inappropriate behaviors and policy violations.
Follow mandated abuse reporting requirements.
Adhere to job-specific abuse risk management responsibilities.
Ensure that consumers are properly signed in and signed out, that only authorized adults are allowed in the facility, etc.
Perform other duties as assigned.
Qualifications:
At least 2 years of related experience in customer service or community engagement.
Strong interpersonal and communication skills.
Basic computer skills, including familiarity with Microsoft Office Suite.
Ability to work independently and collaboratively in a team environment.
High school diploma or equivalent; bachelor's degree preferred.
