Customer service rep

Job Description :

Customer Service Representative's main function is to provide excellent customer service by ensuring that customer's inquiries via the phone are answered appropriately and timely.

Responsibilities that are an outcome of this service may include processing payments made by phone, updating and maintaining customer accounts and providing appropriate information to vendors.

Fundamental Responsibilities

• Provides customer service via the telephone.
• Proactively contact customers via phone or email to soliciting and enrolling customers into direct debit and email invoicing
• Build and maintain relationships with vendors and / or lessees
• Direct debit ACH Account Maintenance Processes maintenance journal requests.
• Processes requests for lease documentation and fee waiver requests.
• Performs account audits and reconciliation.
• Processes insurance cancellation requests and payments by phone.
• Adjusts grace periods Adds purchase order numbers Adjusts due dates Process outside vendor requests.
• Completes credit reference requests Processes lease assignment requests Processes tax requests, as appropriate.

Essentials

• High School Diploma and some college preferred.
• Experience : 0-2 years of customer service experience
• Some experience within a telephone call center.
• Experience within the financial services industry preferred. Technical / Functional skills and knowledge.
• Excellent verbal and written communication skills.
• Understanding and ability to perform basic math functions.
• Knowledge of the leasing industry preferred.
• Basic PC skills and familiarity with Microsoft Office.

Competencies : Relationship Building Communication Teamwork and Cooperation Achievement Orientation Information Seeking Analytical Thinking Flexibility Self Confidence

Additional Information :

Duration : 6 months; potential for extension

Location / Hybrid Requirements :

• Local candidates ONLY. (Must be within 50 miles of Wayne, PA office)
• In-office attendance requirement is 8x / month with the possibility of additional onsite days depending on business needs.
• 2 of these 8 days MUST be Monday or Friday

Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description.

All qualified applicants are welcome to apply.

Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Visit

https : / / www.yoh.com / applicants-with-disabilities

to contact us if you are an individual with a disability and require accommodation in the application process.

Last updated : 2024-07-01