What are the responsibilities and job description for the IT Support Technician position at York County Community Action Corp?
York County Community Action Corp.
YCCAC is a nonprofit organization whose mission is to alleviate the effects of poverty, attack its underlying causes and to promote the dignity and self-sufficiency of the people of York County, Maine.
IT Support Technician
Full-Time
The IT Support Technician provides timely technical assistance with computer systems, IT infrastructure, and productivity software administration. Answers queries on basic technical issues and offer advice to solve them.
Responsibilities:
- Provide desktop support; diagnose and resolve basic technical issues.
- Utilize the IT ticketing system to track, manage, organize, and escalate service requests and produce activity analysis reports for management.
- Create and maintain dashboards and reports.
- Monitor IT related costs through monthly analysis of actual vs. budget.
- Provide training to new users for MS365 and other software.
- License management and record keeping for MS365 and other software.
- Perform system backups.
Qualifications include:
- High School diploma; IT associate degree or equivalent is a plus.
- Prior IT help desk or desktop support experience is a plus.
- Microsoft 365 fundamentals is a plus.
- Tech savvy with working knowledge of PCs, laptops, tablets, printers, phones, etc.
- Available and willing to work occasionally after hours and weekends.
- Excellent problem-solving and organizational skills.
- Must be able to build effective relationships within the IT team and all other departments.
- Must be able to work independently and take initiative when necessary.
- Must not have an active record with the System for Award Management (SAM) website.
Benefits:
Health, dental, vision and basic life insurance; HRA; Income protection; FSA; 403(b); PTO; Paid holidays; Employee Assistance Program;
To be considered, please include a cover letter with your resume. Completed application packets may be reviewed upon receipt.
Apply now in our Career Center – it only takes a few minutes! https://bit.ly/yccacjobs
Please email questions to: apply@yccac.org
EOE – YCCAC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state or local laws.
