Credit Card Specialist - E-Services Specialist ll - Credit Union

Company Profile:

Located on the beautiful California coast, Santa Cruz Community Credit Union (SCCCU) is a community-development and low-income certified credit union, serving Santa Cruz County and parts of Monterey County.  Its mission focuses on economic justice and ensuring that all people, organizations and companies have access to the financial services and financial tools they need.

Job Summary:

Reporting to the Director of eServices and Quality Control, the eServices Specialist will assist credit union members with card charge-backs, card issuing, blocking, or renewal of credit /ATM /debit cards, in addition to other relevant support responsibilities. 

Responsibilities:

Process credit union member requests for charge-backs according to established procedures, including giving provisional credits; processing items into exception general ledger; mailing follow-up letters; inputting charge-backs to vendor, all under strict timelines and with a high degree of accuracy;

Review card reports prior to their upload to card processing vendor, with attention to detail;

Issue debits/credits to members based on daily card exception reports and provide Finance Department with exception details;

Contact members and process CAMS (Compromised Account Management System) and FICO reports from Visa; order lost/stolen replacement cards, as necessary;  

Process returned cards; input into card log; maintain in dual controlled vault;

Review Payveris transactions and alerts for suspicious activity; update member profile to mitigate potential fraud on digital banking platforms; process Payveris exceptions;

Assist with fraud alert and open cards on closed account reports, as needed;

Set up and maintain credit card authorized user profiles through XP2 software;

Assist with incoming and outgoing wires as needed;

Other duties as assigned. 

Qualifications:

Minimum high school diploma; Associate’s Degree preferred;

At least 1 year of related experience in a similar role;

Proficient organizational; time management; attention to detail and high level of accuracy skills;

Strong analytical, problem-solving skills and ability to work effectively independently and within a team environment;

Proficient Microsoft Word and Excel skills;

Computer savvy; familiarity with various industry-related software applications such as XP2; working knowledge of office procedures, filing systems and equipment such as 10-key calculator;

Exemplary verbal and written communication and interpersonal skills. 

Compensation:

$20.34 - $30.51 per hour DOE for this full-time non-exempt position.

Benefits: 

Medical, dental, vision coverage;

15 days accrued paid vacation in 1st 3 years of employmentand rising incrementally thereafter;

Paid accrued sick leave;

10 paid public holidays

1 paid floater day;

401(K) with annual company match after 1 year of service.

Working Hours:

8:00 AM – 4:30 PM - Monday – Friday

Location:

Santa Cruz, CA (in-office – not remote position)

Commitment to Diversity:

Santa Cruz Community Credit Union is committed to employing qualified staff who are dedicated to our members and to recruiting and hiring people from diverse backgrounds.  Diversity means that we will foster a cultural awareness, promote mutual understanding, respect and provide suitable role models for helping all members, including those that are underserved and unbanked.