Medical Receptionist

Salary Range:            $16.04 to $18.98 Hourly

Summary:

Under the supervision of the Clinic Operations Manager, the Medical Receptionist is responsible for performing basic clinical, administrative and office support functions in an assigned department, including greeting patients, answering phones and scheduling appointments.

DUTIES AND RESPONSIBILITIES:

• Receives patients and public in a professional and courteous manner.
• Registers patients and enters patient demographics in the computer. Assures that patient registration, history, and consent form is thoroughly completed and signed. 
• Initiates a medical chart with Advance Directives, Geriatric Form, and Adult Preventive Record Form for new and established patients. 
• Initiates patient encounters with appropriate pay code. 
• Verifies patient demographics at each patient contact via phone or clinic appointment.
• Updates registration information annually in patient’s medical chart. 
• Schedules appointments, “recalls” and “walk-ins” per clinic procedure. 
• Reschedules “no shows” daily per provider review. 
• Reschedules “CHDP & Immunization no shows” daily.
• Documents “no-shows” and cancellations per clinic procedure. 
• Effectively manages medical front office heavy phone calls.
• Generates provider and ancillary service appointment schedules daily. 
• Confirms patient appointments daily.
• Maintains clinic flow of patients. 
• Obtains and distributes Patient Satisfaction Questionnaires.
• Actively participates in the Management of the Environment Program.
• Performs other duties as necessary.
• Responsible for following all Agency safety and health standards, regulations, procedures, policies, and practices.
• Responsible for entering notes and alerts in NextGen for Managed Care patient changes, each time a change is made.

REQUIREMENTS:

• One years’ experience as a medical receptionist.
• Knowledge of medical terminology and assessment skills.
• Knowledge is insurance plans and eligibility requirements.
• High school graduate or GED certification.
• Bilingual (English/Spanish).
• Computer experience with excellent computer skills in a Microsoft Windows environment.  Must include Excel and skills in database management and record keeping.
• Ability to deal effectively with the patient, staff, and visitors.