HRIS Specialist

Founded in 2001, YRCI is a leading professional services firm providing Human Capital, Acquisition Support and Financial Management Services to Government and Commercial customers nationwide. At YRCI, collaborative people and innovative thinking are the driving force behind our growing success. We provide our employees a professional environment in which to find challenging, rewarding work and learning opportunities to allow them to flourish.

YRCI does not enforce a vaccination requirement for our employees. For client-site positions, Federal agencies may request information regarding the vaccination status of selected applicants for the purposes of implementing other workplace safety protocols, such as protocols related to masking, physical distancing, testing, travel, and quarantine.

• Triage customers to correct resources; deliver an optimal customer experience by determining and understanding exactly what customers need and why they need it.
• Participate in monthly and annual Human Resources (HR) System Access assessments to identify discrepancies and develop Standard Operating Procedures (SOP).
• Answer help desk tickets through Workforce information Tracking System (WiTS), and email inquiries concerning password resets, enter new users into systems, modify user profiles, delete user access, verify user login information, create new accounts and modify applicant authorities.
• Respond to Tier 2 inquiries associated with providing software or business process support.
• Enter ticket information into the WiTS workflow database and track through completion.
  • All user access request forms will be tracked.
  • Users will be entered into systems with appropriate access levels and take part in annual user access security reviews.
  • System demonstrations will be provided to small groups of users as part of systems training.

• Experience providing help desk support and software presentations, work in a customer service environment (e.g. bank teller, receptionist, call center, and help desk)
• Read, write and converse in English.
• Experience with Microsoft (MS) Outlook, Word, Excel and PowerPoint.
• Three (3) years of Federal HR experience, at least 2 of which must be specialized experience in the area in which work is to be performed.
• A college degree may be substituted for 1 year of non-specialized experience.
• Require proven administrative skills and experience with HR automated systems.