Staff Interpreter / Translator

Description

The Staff Interpreter/Translator will be responsible for interpretation and translation services for YWCA staff and clients. The position will provide interpretation and translation services across a broad range of fields such as social services, healthcare, education, and legal services. The ability to provide On-Site, VRI, and OPI is required. Equipment will be provided. This position requires high standards of professional conduct. The functions performed by interpreters and translators require them to act faithfully, independently, impartially and with full respect for the duty of confidentiality. 

Requirements

• Coordinate closely with YWCA staff including the case management team, legal team and education team, to ensure interpretation and translation needs are met for the agency including walk-in clients. 
• As time allows, provide interpretation and translation services for YWCA contract clients such as other nonprofits, schools, hospitals, and businesses. 
• Provide interpretation and translation services in a professional and timely manner. 
• Render correct concepts and meanings according to the conventions of established interpretation and translation protocol. 
• Provide clear and accurate renditions with no additions or omissions. 
• Honor outlined ethical codes to act faithfully, independently, impartially and ensure sensitive and confidential information remains secure and protected. 
• Employ good customer service and clear enunciation, pronunciation, pleasant and professional voice as well as polite forms of expression. 
• Maintain a professional demeanor throughout the assignment at all times. 
• Provide clarification and cultural brokering using excellent judgment and skill. 
• Disclose any real or perceived conflicts of interest that could impact objectivity. ?  Demonstrate commitment to cultural sensitivity and working in a diverse environment. ?  Complete translations in a timely manner. 
• Submit translations to appropriate management for review as needed. Review the translation accuracy/proofread translations for other translators. 
• Communicate regularly and promptly with YWCA staff on the acceptance, cancellation or modification of any job assignments. 

Requirements:

• Fluency in English, Dari and Pashto required. Applicants may be required to complete a language test as part of the application process. 
• Certification in a nationally recognized 40-hour interpretation program or its equivalent is preferred. Training will be provided. 
• Excellent customer service skills. 
• Ability to provide cultural competency and assess regional and accent differences to find ways of communicating with the limited English proficient client 
• Excellent listening, retention and note-taking skills to maintain a high level of accuracy 
• Ability to concentrate and to stay detached from the conversation, remaining neutral and objective at all times and following client's instructions closely 
• Ability to explain idiomatic expressions and cultural nuances to avoid miscommunication 
• Must live in Tulsa, OK to be considered