IT Support Technician

Zachary Piper Solutions is currently seeking several IT Support Technicians in a number of different locations to help provide Tier 1-2 support for a large electronic Health records migration at numerous military bases.

Ideal candidates would be able to work ONSITE at one or more of the locations. Travel and housing can be paid for if you are coming from more than 60 Miles away.

LOCATIONS INCLUDE BUT NOT LIMITED TO:

YUMA, AZ

TUSCON, AZ

Ft. Huachuca, AZ

Luke AFB, AZ

UTAH

North Dakota

Albuquerque, NM

Montana

Nebraska

Kansas

Colorado

Missouri

Responsibilities for the IT Support Technicians:

• IT members will work close with site Bio-Medical Device POC and IT/Device POC.
• Provide IT technical support and report on the status of all projects, incidents, requests, and issues.
• Provide an interface between Government application support teams
• Support Incident, Problem, and Request Management processes leveraging the ITIL service framework and best-business practices.
• Troubleshoot, prioritize, research, and document user problems thoroughly and accurately within tickets. If unable to resolve an issue, escalate to the proper higher tier team in conjunction with escalation guidelines.
• Provide end user support for hardware, software, and associated peripherals 

Qualifications for the IT Support Technician:

• A Bachelor’s Degree in Information Systems, business, Communications or related field is preferred or four (4) to six (6) years of equivalent experience.
• Experience in using Government provided helpdesk system/help desk ticketing software to log, monitor, document, and close network trouble tickets
• Ability to obtain a CAC Card/Public Trust for Base Access (Prior Clearance Preferred)
• MUST possess an IAT Level 1 or higher (A+, Network+, CCNA, SSCP, Security+)

Compensation for the IT Support Technician:

• $20-$24/hr.
• Full Benefits: United Healthcare, Delta Dental, VSP Vision, 401K with Voya, as well as PTO and Paid Holidays
• Lots of potential future work and long term stability
• Expensed Travel and lodging

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