General Manager

DEFINITION: To manage a Zaxby’s unit toward the attainment of agreed upon sales and profit goals, working within the framework of company values and policies. Responsible for day-to-day operations of their store location. 

ESSENTIAL JOB FUNCTIONS: Essential duties may include but are not limited to the following: 

1. Increase sales by providing outstanding product and service. 

2. Write an effective work schedule each week and post it by 5 pm on Thursday. 

3. Work lunch, dinner and weekends, monitoring quality of food and service. 

4. Ensure restaurant is 100% staffed with quality Team Members. 

5. Insure full implementation of new employee orientation and training programs. 

6. Review the performance of all Team Members, Shift Managers and Assistant Managers two times per year. 

7. Execute all Systems daily to insure a clean, organized restaurant, prepared to deliver quality food in a friendly environment. 

8. Purchase food, beverages and supplies as needed and oversee their preparation to ensure that every product served meets our high standards of product quality. 

9. Operate in accordance with established performance, profits and operating Standards as set out in the Operation Manuals. 

10. Supervise and motivate Team Members, Shift Managers and Assistant Managers to perform to their highest possible level of ability. 

11. Have a good working knowledge of all equipment and assume responsibility for preventive maintenance of a unit. 

12. Maintain high standards of service throughout the operational day by Demonstrating management by example. 

13. Utilize all management tools to keep neat, accurate and current records providing the historical data to plan for increased sales and profits. 

14. Ensure all marketing plans are executed on time and accurately to build repeat Customer visits. 

15. Responsible for initiating and implementing approved Local Store Marketing. 

16. Review income statements and progress toward goals with the District Manager. Take action to solve problems as necessary. 

17. Communicate openly and honestly with subordinates, superiors and all others about plans, progress, and problems. 

18. Continually help develop Assistant Managers in the operation of a Zaxby’s unit and prepare them for general manager responsibility. 

19. Provide leadership by engendering excitement, enthusiasm, a positive mental Attitude, and commitment toward company objectives. 

20. Responsible for increasing sales and making a profit. 

21. Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description

22. Maintain a flexible schedule working at least one open, close, and one mid shift per week.

23. Must work a minimum of 50 hours per week.

Hungry For A Great Career?
To our guests, Zaxby’s is more than just a place to eat – it’s a place to have fun, spend some time with friends and experience great food.
To our team members, Zaxby's is a family.
So come on in! We're saving a seat for you.