What are the responsibilities and job description for the General Manager position at Zaxby's?
Job Description
Who We Are
We at 1788 Chicken are all about Fresh Chicken and Fellowship. Our goals are to serve up the freshest, best tasting chicken in town and to get to know and enjoy our fellow employees, our customers and the community: Do you love people? Do you love food? Then we might have a job you'll love! We're looking for leaders who can be the face of our organization and offer incredible customer service. We need leaders who are: responsible, enthusiastic, relational, confident, and hardworking and who have a tidy appearance.
Job Summary
- The GM is responsible for the management of all restaurant operations. They are responsible for developing relationships with employees, customers and the community around them in addition to ensuring the highest standards of food quality and fostering an atmosphere of friendliness and fellowship in the store. The GM’s goal is to carry out the mission of providing Fellowship and Fresh Chicken to all who come to 1788 Chicken. Key areas of focus for the GM should be Culture, Care, Communication, Controls, Coaching, Customer Experience and Community Involvement.
Duties and Responsibilities:
- CULTURE: Align with and support 1788 Chicken’s vision and philosophy
- CARE: Care for people (employees, peers, customers, vendors, etc.)
- COMMUNICATION: Communicate effectively
- COACHING: Coach your employees on their performance
- CUSTOMER EXPERIENCE: Be constantly concerned about the customer experience
- CRITICAL ITEMS: Use the created 1788 Chicken systems and processes
- CONTROLS: Ensure that all policies and procedures are being followed
- Staffing of restaurant
- Inventory
- Ensure the financial success of the restaurant
- Help train new staff and continuous training of existing staff
- Ensure all staff are following and supporting 1788 Chicken culture and mission
- Responsible for achieving all financial targets set for their store
- Terminating and disciplining staff
- Developing leaders in their restaurant
Benefits and Perks:
· Competitive Pay
· Employee Benefits
· Free Meals
· Paid Time Off
Required Education and Experience:
· High school diploma or equivalent
· 5 years in the restaurant industry
· 3 years of management in the restaurant or an equivalent industry with at least 1 year as a
General Manager
Zaxby's is an American chain of fast casual restaurants offering chicken wings, chicken fingers, sandwiches, and salads. The chain operates primarily in the South, and has more than 900 locations.
Additionally, 1788 Chicken is an independent franchisee with 50 Zaxby's and growing!
