What are the responsibilities and job description for the Relationship Manager, In-Home Treatment position at Zeel?
Relationship Manager, In-Home Treatment
The Relationship Manager, In-Home Treatment position is ideal for a person who wants to join our mission of bringing innovative in-home treatments to chronic pain patients. As a Relationship Manager, you will be a trusted advisor to Zeel clients and an essential part of a collaborative, supportive, and enterprising team.
As a Relationship Manager, you’ll play a key role in onboarding new client locations and retaining customers. You will develop a deep knowledge of Zeel services and industry trends to guide clients and build and oversee a portfolio of accounts, driving new growth through your relationship building, problem-solving talents, and sales expertise.
Relationship Managers at Zeel must be able to manage existing and future sales opportunities through both our sophisticated CRM and cross-departmental collaboration. This is a full-time, WFH position that may on occasion require evening, weekend, and/or holiday hours pursuant to client needs.
Responsibilities:
- Collaborate with cross-functional support teams to drive the development and retention of clients
- Continually evaluate the progress of your designated portfolio against revenue targets and account plans as well as take action to correct discrepancies
- Be proficient in Salesforce.com and Microsoft Office applications
- In conjunction with the Director of Account Management and SVP Sales, develop and implement successful strategies to drive business growth and achieve targets within portfolios
- Execute overall business and client/market first strategies across the client portfolio to ensure adoption and utilization of Zeel services to the optimal level
- Develop strong connections and relationships with customers
- Increase utilization through a robust contact strategy
- Onboard new clients and ensure a smooth transition of the client relationship to account management
- Help to define operational procedures, processes, policies, and standards that support the success of our client onboarding and fulfillment
- Work with Customer Service to create and meet key metrics and objectives
- Collect customer feedback and identify opportunities for improvement and additional services
- Take ownership of customers’ issues and follow problems through to resolution
- Keep accurate records and document internal and external interactions
- Stay up-to-date on health industry developments and apply best practices to areas of improvement
Required Skills & Experience:
- Proven track record of meeting and exceeding sales targets
- Solid understanding of assessing and developing customer needs
- Strong negotiation and influencing skills
- Strong networking and exceptional relationship building skills
- Confidence with senior decision makers
- Excellent time management and project management skills, with the ability to successfully manage numerous projects/tasks simultaneously and drive change
- Strong planning and organization skills
- Excellent numeric, written, and oral communication skills
- Knowledge of HIPAA practices
- Excellent presentation skills with the ability to break complex solutions into simple client-focused sales messages
- Cultural sensitivity and awareness, with the desire to work in a collaborative, transparent, empathetic environment
- Excellent written and spoken English
About Zeel
Zeel is an in-home health, wellness, and medical testing platform, offering mobile COVID-19 PCR testing and vaccination, massage therapy, physical therapy, cognitive behavioral therapy, and skilled nursing care. Treatments are delivered through the Zeel Provider Network and booked securely using Zeel’s industry-leading technology and award-winning customer service team.
Since the launch of its first app in 2013, Zeel has successfully delivered more than 1.5 million health and wellness appointments to patients across 40 states 7 days a week, 365 days a year. Most recently, the company was chosen by the New York City Department of Health to vaccinate New Yorkers in homes, schools, and pop-up locations across the city.
Zeel has been listed in the Financial Times’ Fastest Growing Companies in the Americas, Crain's NY’s Fast 50, Fortune’s Best Places to Work, and the Inc. 5000 multiple years in a row.
Zeel provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Zeel complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.
