What are the responsibilities and job description for the Customer Service Representative - Fence position at Zekelman Industries?
Job Description:
Do you want to work for a stable, growing organization that reaches back more than 130 years? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries!
Wheatland Tube Corporation, a division of Zekelman Industries, is seeking a Customer Service Representative for our facility located in Chicago, IL. Reporting to the Customer Service Manager, this person works with the fence agent network and handles all aspects of customer service from inquiry/quote to placement of order through shipment to customer.
RESPONSIBILITIES:
QUALIFICATIONS:
PHYSICAL ABILITIES:
Zekelman Industries offers competitive compensation and excellent benefits, including low cost, high quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting and much more.
Do you want to work for a stable, growing organization that reaches back more than 130 years? Our steel tube and pipe products have helped build landmarks and buildings in North America; Come build your career at Zekelman Industries!
Wheatland Tube Corporation, a division of Zekelman Industries, is seeking a Customer Service Representative for our facility located in Chicago, IL. Reporting to the Customer Service Manager, this person works with the fence agent network and handles all aspects of customer service from inquiry/quote to placement of order through shipment to customer.
RESPONSIBILITIES:
- Prepare and process orders for fence products. Receive orders, check for accuracy and transmit orders to appropriate mill based on availability of product and geographic location
- Work with Shipping and Traffic department personnel to meet customer shipping requirements
- Work closely with agent warehouse personnel regarding paperwork and orders
- Expedite orders and advise delivery time and product availability
- Resolve problems that arise on orders and shipments
- Work with Regional Manager and Sales Representatives as necessary in handling customer requirements for House accounts
- Assist Customer Service Manager as required and provide back-up for other customer service representatives
- Minimum travel may be required (<5%)
QUALIFICATIONS:
- Minimum Associate Degree or 3 years of customer service / inside sales experience
- Experience in the electrical industry preferred, but not required
- Excellent communication skills (both verbal and written)
- Good math aptitude and excellent organizational skills
- Thorough knowledge of Microsoft Office including Excel, Word and Outlook
- Experience in SAP is a plus
- Sound decision-making ability in a fast-paced environment
- Regular, full-time, predictable onsite attendance per the posted schedule is an essential function of this role
- Lead and promote health and safety work practices as required by regulatory agencies and company policy
PHYSICAL ABILITIES:
- Remain in stationary position for the majority of the day.
- Occasional movement inside the office to access file cabinets, office equipment, etc.
- Ability to lift up to 10lbs
- Ability to constantly operate a computer and other office productivity equipment, such as a calculator, copy machine, and computer printer.
- Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Zekelman Industries offers competitive compensation and excellent benefits, including low cost, high quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting and much more.
M/F/D/V
We are Zekelman Industries.
We manufacture superior quality tubular and related products and provide outstanding service for our valued customers.
We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management
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