Platform Consolidation Program Manager

Position Overview

The Price Optimization Platform Consolidation Program Manager is responsible for the successful delivery of strategic projects and programs utilizing disciplined project management governance in close collaboration with leadership, cross-functional teams, and business partners across the organization. This position assumes end-to-end accountability for single or multiple projects and large programs consisting of multiple projects.

The Program Manager will coordinate the work of multiple projects, maintain interlocking schedules, track task completion and status reporting. In this role, the Program Manager will drive all stages of the project management lifecycle facilitating collaboration and documentation between the business, product, sales, and technology teams, including, but not limited to, assisting with discovery, requirements, standard operating procedures, and necessary collaterals.

Key Responsibilities

• Collaborate, partner, and communicate effectively with all levels of an organization, including executive leaders

• Coordinate customer calls and attend to document notes, requests, and action items

• Development and ongoing management of project plans, status, and performance metric reporting

• Set objectives, assign tasks, and agree to timetables for achieving intermediate and overall goals

• Drive initiatives focused on innovation, efficiency, controls, standard processes & cost saving opportunities

• Regularly attends, participates, and documents inter-departmental discussions and meetings

• Gather, analyze, and document business, system, operational and reporting requirements in a formalized manner

• Regularly meet with business users to ensure detailed understanding of their operational processes

• Track operational improvement initiatives to ensure financial value and/or savings are realized

Required Qualifications

• 15 years program or large-scale project management experience

• Bachelor's Degree in Business

Preferred Qualifications

• CAPM or PMP Certification preferred

• Healthcare, Payors, Health Insurance Industry experience

• Experience with work management tools

• Experience managing complex multi-workstream and time sensitive projects and programs

• Experience in customer/client facing roles on cross-functional projects

• Demonstrated attention to detail, commitment to continuous improvement, and focus on excellence in work product delivery

• Demonstrated ability to use quantitative data to inform decisions

• Strong interpersonal skills to effectively manage relationships with internal business customers and external clients

• Demonstrated success driving results, identifying, and solving issues, and sound decision making

• Demonstrated proficiency in analyzing business needs and creating necessary documentation and system improvements request to optimize functionality and productivity

• Adapt at identifying issues, driving to root cause and able to negotiate solutions

• Strong interpersonal skills to effectively manage relationships with internal business customers and external clients

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

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