General Manager

The Zen Leaf Dispensary is dedicated to providing exceptional customer experience with every visit in an efficient and friendly manner. We are looking for a highly organized and detail-oriented General Manager to oversee all retail operations at our upcoming Altoona, PA Dispensary. The General Manager will be responsible for managing all personnel, inventory purchasing and tracking, sales goals and bonus targets, and the general day-to-day matters. The General Manager will communicate effectively with all levels of the organization to implement and maintain store goals, protocols, policies and procedures in accordance with company standards, as well as communicate broader company objectives and standards.

Responsibilities

• Responsible for managing dispensary cashflow, staff, schedules, inventory and customer relations
• Serves as a role model and resource for dispensary staff concerning products and services, policies and procedures, industry news and changes in regulations;
• Coordinates with the corporate retail team to ensure accurate information is communicated to dispensary staff.
• Drives the implementation of company programs by motivating and supporting the store team to develop and implement plans that meet objectives.
• Manages with integrity and honesty.
• Plans, identifies, communicates and delegates responsibilities to the Assistant Dispensary Manager(s) and/or store-level team to ensure a smooth flow of operations within the company.
• Creates implementation plans to achieve both operational efficiency and optimal results.
• Solicits feedback to understand customer needs and the needs of the community.
• Provide all dispensary employees with training, coaching, feedback, and developmental opportunities
• Provide regular inventory, sales and profitability reports to the corporate retail team.
• Maintain and responsible for accurate records of all dispensary activities including daily cash reconciliations, customer records, sales, deliveries and returns in accordance with IL laws and regulations
• Maintain inventory control system and perform daily counts of all cannabis and cannabis products in the facility
• Assisting in interviewing process and candidate selection.

Requirements

• At least 21 years of age.
• High school degree or general education degree (GED) is required, Bachelor’s Degree preferred
• A minimum of 3 years of experience as an Assistant Store Manager and/or Store Manager in retail or hospitality required
• Demonstrated passion to serving the adult cannabis community.
• Proven ability to manage teams effectively
• Excellent communication and customer service skills
• Understanding of accounting principles and ability to interpret financial data.
• Computer operating skills
• Must be able to pass a background check
• Experience analyzing financial reports
• Strong operational skills in a customer-service environment
• Ability to handle confidential and sensitive information
• Working knowledge of business processes and system development

Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment:
Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

EEO Statement:
Zen Leaf is proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.