Receptionist

The Zen Leaf Dispensary is dedicated to providing excellent customer service on every visit in an efficient and friendly manner. We are currently seeking entry level, full-time and part-time, Receptionists to join our St. Charles, IL dispensary. The Receptionist is responsible for providing exceptional individualized customer service, educational consulting, and customer record management.

The Receptionist is responsible for promptly, accurately, professionally, and courteously receiving and directing all telephone calls, customers, and visitors. As well as being responsible for helping to meet the needs of patients/caregivers and for communicating dispensary procedures and policies in a professional and effective way, ensuring compliance with Illinois state and local laws regarding medical cannabis. The Receptionist will also prepare and process outgoing and incoming mail and deliveries, including signing for deliveries when necessary and notifying recipients. They will ensure that all common areas are kept neat, clean, and stocked with appropriate supplies and will maintain office supply inventory and place orders as needed. The Receptionist will also monitor building access and the safety cameras.

Responsibilities:

• Greet customers as they enter the facility
• Ensure compliance with state and local laws by requesting from each customer their identification/medical cannabis license
• Verify customer identification card status and ensure appropriate age before entering the dispensary 
• Be able to explain the dispensary’s procedures and policies to customers and ensure smooth processing
• Handle phones, paperwork, and filing (paper and electronic)
• Ensure that all common areas are clean and stocked with necessary supplies.
• Monitor customer access, monitor safety cameras and maintain security awareness
• Assist in other duties as needed and directed

Requirements:

• Must be 21 years of age or older
• At least a high school diploma or GED
• Must be reliable, honest, responsible and mature with a strong work ethic
• Outstanding interpersonal and communication skills, positive and cheerful attitude, with a strong customer service orientation
• Experience and comfort using computers and various software programs
• Successful completion of a thorough personal reference check and background check

Physical and Mental Demands:
While performing the duties of this job, the employee is frequently required to remain in a stationary position, move and/or position oneself, communicate, operate and/or prepare, place, position objects, tools, or controls. The employee must occasionally move packages weighing up to 20 lb. Specific vision abilities required by this job include close observation and the ability to adjust focus. The mental and physical requirements described here are representative of those that must be met by an individual, with or without reasonable accommodation, to successfully perform the essential functions of this position.

Working Environment:
Work is performed in a retail environment. The noise level in the work environment is usually moderate. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this position.

EEO Statement:
Zen Leaf is proud to be an equal opportunity employer. We place priority in an environment of inclusion, diversity and social justice and are committed to securing a better, brighter way forward for our employees, our markets and our communities.