Showroom Manager

Job Title: Showroom Manager

Reports to: General Manager

Status (Exempt/Non-exempt): Non-exempt

Supervisory: Yes

Core Behavioral Values: Engagement, Quality, Responsibility, Integrity. These values are based upon our culture and our commitment to our clients and are critical to support the mission of the organization.

Job Summary:

True to Zen Stoneworks roots, we value and cultivate long-standing relationships with our clients and our associates. We work in a highly collaborative, creative environment that values each associate’s contribution toward delivering beautiful, innovative, and quality products while providing superior customer service.

Essential Functions:

• Ensure showroom is kept to company visual standards

• Maintain product knowledge

• Make sure showroom floor is covered with Sales associates or SM during regular hours

• Assist General Manager in hiring new sales associates

• Sales Responsibility

• Ability to oversee and manage full sales cycle of each client

• Inventory standards of warehouse

• Constant communication with vendors, distributors, contractors, and clients on customer needs and maintaining a stellar showroom experience

• Showroom Events

• Maximize company sales growth and profitability using creative selling skills, teamwork, and customer service to help reach monthly and annual sales goals.

• Actively listen and engage customers, using appropriate selling skills to match the customer’s needs, ultimately delivering a seamless experience that develops long-term relationships.

• Self-Motivate and stay accountable to individual sales and service goals, as determined by management.

• Be well informed about orders and any status changes

• Maintain strong relationships with existing customers, as well as prospect for new customers.

• Develop, share, and apply product expertise by staying informed with the marketplace and industry trends.

• Actively participate in store meetings and training sessions.

• Assist in promotion via social media, print, and web.

• Be a team player, helping the Zen Stoneworks umbrella grow as well as acting as a brand ambassador in the community.

Success Competencies:

• Customer Focus: Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships

• Quality and Work Standards: Setting high standards of performance for self and others, self-imposing standards of excellence rather than having standards imposed.

• Integrity: Demonstrates honesty; keeps commitments; Maintains confidentiality and meets own commitments. Adheres to organizational policies and procedures

• Coaching Others: Providing timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem.

• Sales Ability/Persuasiveness: Using appropriate interpersonal styles and communication methods to gain acceptance of a product, service, or idea from prospects and clients.

• Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.

Qualifications:

• Associates Degree or equivalent experience

• Previous experience as a showroom manager/ high-end retail a plus

• Self-starter that is willing to take ownership of assigned projects & tasks

• Perform well in environment that values leadership, efficiency, dependability, and organization

• Strong interpersonal, written, and verbal communication skills

• Superior organization skills and the ability to effectively multi-task

• Problem-solving and analytical skills with a strong eye for detail

Work Conditions:

• Physical surroundings are pleasant and comfortable with minimal exposure to injury or other hazards with moderate level of noise

• Physical effort required; able to sit or stand for extended periods of time

• Constantly moving between desk, showroom floor, shop, and office to service customers

• Ability to lift approximately 30 pounds

Other Duties:

• Represent the company through active participation in community organizations and events.

• Actively participate in industry trade group meetings and educational programs to remain abreast of current issues and requirements affecting the company’s operations and job performance.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift

Supplemental Pay:

• Bonus pay

COVID-19 considerations:
All staff and clients are required to wear a proper face covering when in the showrooms. Our showrooms have limited capacity and all clients must sanitize upon entering. High touch surfaces are sanitized daily.

Education:

• High school or equivalent (Preferred)

Experience:

• Sales Experience: 3 years (Preferred)
• Customer service: 3 years (Preferred)

Work Location: One location