Business Services Coordinator

The Role

ZenBusiness is seeking an enthusiastic and detail-oriented Business Services Coordinator to support a rapidly-growing team of filing and compliance agents.  The ideal candidate prides themselves on being organized, collaborative, and reliable, dependable and self-motivated.  You look at a pile of papers, and can’t wait to organize and file them all.  Nothing is as satisfying as a beautifully executed to do list.  And teamwork makes the dream work one of your core values.  The position requires exceptional attention to detail, good communication skills, precise response times, and high-volume data and task organization.
This position will report to our Manager of Customer Success.

We are looking for someone that can work in-office with full-time availability Monday through Friday during office hours 8am - 5 pm.
*The office is located on Riverview Plaza, Trenton, NJ 08611

Responsibilities

• Administrative support, including customer and government agency correspondence, document management, and other department support functions, as needed.
• Maintain and file all department records (such as evidence, correspondence, and receipts) according to records management protocols and naming conventions.
• Prepare and send mail via USPS and/or FedEx, drop off directly at the Secretary of State office as needed.
• Receive and process incoming mail and Federal Express and distribute them to appropriate recipient(s)
• Act as the main point of contact for Service of Process (SOP) documents. Duties include but are not limited to, accepting service, preparing documents to be forwarded to the clients, preparing rejection letters, emailing copies of documents to clients as needed.
• Scan documents and upload to company database
• Maintain a high level of professionalism with office staff, Processor Servers, Clients and other stakeholders 
• Ensure Salesforce data integrity by updating Cases, Accounts, and other objects as instructed during and after each customer contact.
• Stay updated on product knowledge and take initiative to expand industry knowledge.

Qualifications

• High School Diploma, GED or relevant industry experience. 
• Excellent written and verbal communication skills.
• History and proven experience effectively prioritizing workload to meet objectives
• Experience with Salesforce or other CRM applications
• Excellent interpersonal communication skills
• Demonstrated ability to work independently.
• Ability to adapt to ever-changing priorities with a positive and constructive attitude.
• Comfortable with the pace, dynamic environment, and ambiguity of a rapidly growing tech startup, including cross-functional problem-solving and collaboration, process and  system optimization, and new products and services launches.
• Previous experience in an office environment.

Bonus Qualifications

• • Data Entry experience
  • Adobe DC and Salesforce knowledge
  • macOS and G-Workspace knowledge is a plus! 
  • College degree preferred