Internal Audit Manager

Job Description

Excellent opportunity to join Zendesk’s Internal Audit (IA) Team at a very exciting time at the Company. Our IA team partners with business and IT departments to identify risks, make valuable recommendations and influence decisions regarding controls and achieving Sarbanes-Oxley (SOX) compliance. In addition to SOX, as a key member of our IA team, you will have the opportunity to work on various types of financial, compliance and operational audits.

Responsibilities:

• Manage and participate in all phases of financial and operational audits as well as compliance projects including but not limited to audit risk assessment & scoping, planning, fieldwork, execution, and reporting
• Partner with business process owners to document and evaluate the design and implementation of internal controls primarily via flowcharts, narratives and walkthroughs
• Assess SOX 404 control deficiencies, and work directly with process owners and management in the development of action plans to ensure deficiencies are remediated timely
• Document testing results, remediation testing as needed, and any control-related issues
• Plan and execute any SOX-related business implementation reviews
• Recommend improvements to process and controls to increase efficiency/ effectiveness and control environment
• Coordinate with external auditors and business process owners on audit related matters
• Continuously work to enhance the SOX program to become more efficient and effective
• Keep current on trends in Sarbanes Oxley, COSO, GAAP and PCAOB Auditing Standards as well as current, best Audit practices/techniques.
• Participate in special projects, as required

Minimum Qualifications:

• Ability to work in a dynamic, fast paced, fast growing company where adaptability is imperative
• Bachelor's Degree in Accounting, Finance, or other related business discipline
• Professional certification such as CPA, CA or CIA required
• A minimum of six years of experience with a public accounting firm or a public company’s internal audit or SOX department required
• A mix of operational and financial audit experience in SaaS industry is highly preferred
• Deep Knowledge of the Sarbanes Oxley, and PCAOB Auditing Standards, and COSO
• Understanding of Generally Accepted Accounting Principles, and knowledge of The IIAs Professional Practice of Internal Auditing and the Code of Ethics
• Experience in financial audits covering revenue process in SaaS company is highly preferred
• Strong analytical, organizational, and project management skills
• Self-starter with the ability to work independently to meet deadlines
• Strong verbal and written communication skills, with the ability to communicate effectively and professionally across all levels of the organization
• Proficiency in MS Office applications including Word, Excel, PowerPoint and Visio
• Ability to travel approximately 10% of the time, if needed.

#LI-KS1

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth. 

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products.  Based in San Francisco,  Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.  

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes.  Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.