What are the responsibilities and job description for the Technical Support position at Zenotis?
Experience/Skills Required:
- 2 years of technical customer support experience, preferably in a high-tech SaaS industry.
- Experience with troubleshooting wired and wireless devices on a local area network.
- Prior experience providing remote technical support and services.
- Demonstrated ability to collaborate effectively and excel both in our internal team environment and with our clients.
- Fanatical commitment to customer success and knowledge of customer service principles and practices.
- Solid analytical skills and a demonstrated motivation to solve tough technical problems.
- Strong technical aptitude with a desire for continuous learning and improvement.
- Ability to speak and write clearly and accurately, particularly as it relates to technical concepts.
Primary Responsibilities:
- Work directly with our healthcare clients, ISV partners and our internal teams to understand, troubleshoot, root cause, and resolve technical issues in a prompt, friendly and thorough manner.
- Escalate technical issues as necessary to our Engineering, Product Management, and Support Services senior leaders to ensure a world class support experience regardless of the complexity of the issue.
- Master AxiaMed’s product capabilities and serve as a subject matter expert for our clients and partners.
- Ensure proper documentation, notification, escalation, tracking, and follow-up of all issues; process trouble tickets according to company methodology and capture root cause of device problems (both network and terminal application related) and software issues.
- Consistently provide excellent customer service to ensure that our clients feel valued.
- Carry out projects as assigned.
Contract length: 12 months
Job Types: Full-time, Contract
Salary: $16.00 - $18.00 per hour
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Help desk: 1 year (Preferred)
- Windows: 1 year (Preferred)
Work Remotely:
- Temporarily due to COVID-19
Salary : $16 - $18
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