Customer Success Coordinator

Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.

We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.

READY TO BECOME A ZENTRO PRO?

Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.

Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.

A COMFORTABLE PLACE TO DO YOUR BEST WORK

It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. With a job here, work is only the beginning.

A SOFT SPOT FOR THE PEOPLE WE SERVE

Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU!

Position

The Customer Success Coordinator is a key client-facing role primarily responsible for executing on pre-activation activities, driving new customer growth at new properties and enhancing the marketing elements of our new property onboarding process. This person will communicate directly and indirectly with residents and property managers through a variety of mediums including lobby events, property visits, scheduled and unscheduled phone calls, in-person and video meetings, direct emails, email blasts, door drops, social media, and events. 

The ideal person for this position provides outstanding customer service, is comfortable communicating with customers on the phone, via email and in-person, can develop and manage relationships with property managers and other decision-makers for properties we service, can handle a fast-paced atmosphere, is technically proficient in Microsoft Office, and thrives by being hands-on.

Essential Duties and Responsibilities

• Work under the direction of the Vice President of Marketing to facilitate successful execution of various marketing tasks throughout the new property onboarding process and managing projects and tasks in our project management tool.
• Drive new customer subscriptions and upgrades via relationships with property managers at new building activations, use of social media platforms and implementation of marketing tactics. 
• Coordinate, plan and host lobby table events to drive new building customer subscriptions.
• Draft and convey written notices and other onboarding communications to property managers and other marketing contacts.
• Assist in the development and implementation of innovative marketing campaigns specific to new properties being onboarded.
• Drive subscriptions at properties throughout the activation process by developing relationships with property managers and other property staff members, ensuring staff members have accurate and updated information about our services, and identifying opportunities to exhibit marketing collateral, digital advertisements and billboards.
• Continuously improve marketing collateral to ensure we are delivering a clear and concise message to all potential subscribers.
• Update and manage the CRM process for all new properties as the information is collected, including updating contact information for property managers and other marketing contacts.
• Coordinate and assist with all marketing efforts via direct mail, email, digital platforms, and social media.
• Assist with the development of website content for new building activations.

Compensation

• Salary up $40,000 - $50,000 depending on experience and skillset. 
• Health and Dental benefits; paid vacation, sick leave, and holidays; 401k plan, 5% annual bonus opportunity and many more great perks
• The opportunity to work, learn, and “wear many hats” in a dynamic and friendly small-office environment with private equity backing and an aggressive growth plan.

Salary : $40,000 - $50,000