Cafe Manager

Ziggi’s Coffee is currently seeking a Manager to join our team at one of Mission Viejo, California location.

Our Ideal Candidate:

We are looking for a top-level performer who not only aspires to be the best part of the customer's day, but also the best part of their team member's day! Our ideal candidate has a positive attitude, willingness to take initiative, and great communication skills! We are also looking for someone who:

• Leads by example!
• Adheres to all Ziggi’s Coffee brand values, processes, and procedures
• Has prior management experience leading team members
• Has a passion for continuous improvement and learning
• Has excellent organizational and time management skills

Manager Responsibilities:

The Ziggi's Coffee Manager is responsible for leading and overseeing all day-to-day operations of the store. Some additional responsibilities include but are not limited to:

• Maintaining great communication on a consistent basis with staff, the Leadership Team, and other designated contacts within the company
• Conduct interviews, onboard, and train new team members
• Provide ongoing support, development, and coaching for all team members
• Maintain a safe and secure working environment for employees
• Ensure our standards of service are always in place – exceptional customer service, excellent drink/food quality, accuracy, consistency, and speed of service
• Place weekly orders with vendors
• Write and maintain employee schedules. Adhere to all scheduling requirements such as weekly labor hour allowances, staffing requirements based on hourly sales, proper allocation of labor, position assignment, etc.
• Maintain store to meet operational standards to ensure optimal cleanliness, product stock, and organization. Ensure store is always within compliance of all health code and food safety requirements
• Responsible for overall Inventory management, including ordering, shortages, and tracking
• Managing Cost Of Goods Sold including direct and indirect costs, variances and controls – Think this works w/o getting too technical.

Availability Requirements:

• Full and part time positions
• Must work up to 40 hours per week, no less than 30 hours per week
• Must have open and flexible availability
• Willingness to work holidays
• Willingness to work 1 weekend day each week
• Willingness to work closing shifts, weekly
• Must be reachable for store operations 5 days a week, outside of normally scheduled shifts, Assistant Manager is responsible for the remaining two days of the week. Schedule determined by the Operation Manager.

Compensation & Benefits:

• Compensation (DOE): hourly rate plus cash tips daily (will be discussed during interview)
• Monthly/Quarterly bonus incentives
• Health insurance (full time)
• Paid vacation time (full time)

About Ziggi’s Coffee:

What started as a small coffee shop on the corner of Main Street in downtown Longmont, Colorado in 2004, has since grown to multiple drive-thru and coffeehouse locations across the U.S. From the beginning, Ziggi’s mission has always been simple: Not only provide a superior cup of coffee, but also superior service customers can rely on.

Because we started small, we know the value of building meaningful connections with the local communities we are a part of. With every latte, cappuccino or sandwich, our growth will always help those around us.

And our service does not just stop there. Not only do we love supporting our customers and communities, but we also love supporting other local businesses. From the high-quality coffee we use to make our specialty drinks to the simple ingredients found in our food items, we are proud to partner with local vendors we trust to serve nothing but the best.

How to Apply:

If this sounds like a position you are interested in, we would love to hear from you! Please respond to this post to express your interest and we will provide you with information on completing the next steps in the application process.

Thank you!

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Physical Setting:

• Coffee shop

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Supplemental Pay:

• Tips

COVID-19 considerations:
We take necessary precautions to keep our employees and customers safe.

Ability to commute/relocate:

• Mission Viejo, CA 92691: Reliably commute or planning to relocate before starting work (Required)

License/Certification:

• Driver's License (Preferred)

Work Location: One location