Customer Success Manager

About Zignal Labs Zignal’s Narrative Intelligence Cloud analyzes billions of digital stories in real time to help customers discover and manage the narratives that can help or harm them. Used by the world’s largest companies and public sector organizations, Zignal’s natural language processing and machine learning algorithms identify risks and opportunities as they emerge, providing insight into how to contend with the narratives that matter. Executives in a variety of functions, including communications, marketing, security, risk, and strategy, use Zignal to get ahead of narratives that impact them and their customers. The company’s thought leadership and executives routinely appear in national press and media, talking to the most pressing issues of the day – such as COVID policies, dis- and misinformation, consumer safety, political polarization, healthcare, and digital security and risk management – and how they impact businesses and governmental agencies. Zignal serves customers globally, including Expedia, Synchrony, Prudential, and The Public Good Projects. To learn more about Zignal Labs, please visit https://zignallabs.com/. What You’ll Do  Our Customer Success Managers are charged with delivering an excellent onboarding and engagement experience, leveraging Zignal’s best practices and sharing guidance so each customer gets the most value out of their investment. The CSM acts cross-functionally and is empowered to marshal resources to promote successful adoption, ensure the customer’s ROI, and to retain and grow revenue. In this full-time role it is your responsibility to drive the overall customer engagement from onboarding through renewal. You will work with your Sales and executive colleagues to proactively drive adoption, help achieve business objectives, advise on best practices, and act as the voice of your customers internally at Zignal. You will serve as a key point of contact throughout the life of the partnership and support the renewal and upsell process as needed. You are creative, energetic, detail-oriented and self-driven. You can work at a senior level with Fortune 1000 customers at different stages of the customer lifecycle with ease. Excellent communication skills, a positive attitude, and the ability to thrive in a team environment are a must. Learn more about the #ZignalLife by visiting zign.al/about or by searching on Twitter and Instagram. Zignal Labs is proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Applicants must be authorized to work in the United States for any employer. No sponsorship is available for this position.