What are the responsibilities and job description for the Reservationist position at Zoar Outdoor Adventure?
Both Full-time & Part- time positions are available
Reservationist
Responsibilities and Duties:
- Answer phones and take reservations for customers based on their various requests and our booking requirements.
- Process payments and send confirmation details to customers.
- Sort out and discuss any issues that may arise with bookings or reservations.
- Answer any questions customers might have about the reservation process.
- Up-sell, when appropriate, by informing customers of additional services or special packages
- Provide support to customers who may need to amend or cancel a reservation
- Review and respond to emails and phone messages in a timely fashion.
Requirements:
- Ability to relate well to the public, in person and on the telephone.
- Dependable, well-organized, friendly, and professional.
- Able to work effectively with multiple supervisors.
- Able to balance and prioritize multiple requests.
- Effective office (clerical / secretarial), time management, and organizational skills.
- Very familiar with Google Drive, Google Sheets, Google Docs, Microsoft Word and Excel.
- Comfortability with cold calling.
- Must be able to work weekends and holidays
- Hours are 9am - 5pm
- May to September
Salary : $0