Job Posting for Asset Recovery Coordinator - Hybrid at ZOLL Cardiac Management Solutions
CMS
At ZOLL, we're passionate about improving patient outcomes and helping save lives.
We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest wearable cardioverter defibrillator (WCD), the ZOLL cardiac monitor, and associated technologies.
Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your work will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest WCD has been worn by hundreds of thousands of patients and saved thousands of lives.
ZOLL has been Pittsburgh's Manufacturer of the Year, one of Western PA's Healthiest Employers, and even one of Pittsburgh's Coolest Offices. But it's our unique opportunity to impact people's lives that makes ZOLL the ideal place to build your career.
Job Summary
Works within the Asset Recovery Department to coordinate the recovery of medical equipment by working directly with customers (internal and external).
Essential Functions
Accept inbound calls from internal and external customers to complete the End of Use process
Complete outbound calls to customers regarding status of LifeVest use
Make subsequent efforts to ensure the timely return of equipment
Handle administrative tasks of creating RMAs and opening a Return Orders to track all serialized equipment that is to be returned
Facilitate the successful return of equipment from the customer back to ZOLL, including the scheduling of UPS or arranging for pickups by field representative
Review Call Reports, Patient Agreements, and other documentation to obtain all applicable contact information
Provide accurate and prompt customer service
Coordinate with key stakeholders to ensure the timeliest return of equipment
Manage Return Orders within established parameters
Demonstrate the ability to multi-task in a fast-paced environment
Perform other duties as assigned by Management
Ability to navigate and manage difficult conversations
Contact patients and sales representatives to relay or obtain pertinent information and documentation
Required/Preferred Education and Experience
High School Diploma required and
Bachelor's Degree preferred
Computer literate with strong MS Office suite experience required
Knowledge, Skills and Abilities
Ability to multi-task and work in a fast-paced environment
Detail-oriented
Excellent verbal and written communication skills
Ability to work in team or individual environment
Excellent Customer Service Skills
Able to prioritize and manage daily workload
Self-motivated with a desire to succeed
Must be highly motivated with strong organizational skills and the ability to prioritize task
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually quiet.
ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. ZOLL LifeVest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, status as a protected veteran, status as a qualified individual with a disability, or any other protected class status.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
Sign up to receive alerts about other jobs that are on the Asset Recovery Coordinator - Hybrid career path.
Click the checkbox next to the jobs that you are interested in.
Sign up to receive alerts about other jobs with skills like those required for the Asset Recovery Coordinator - Hybrid.
Click the checkbox next to the jobs that you are interested in.