Service Now Administrator

Description

About Zones Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

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Job Description:

Service Now Administrator, Center of Excellence.

The Service Now Administrator will be a key member of the digital transformation team at Zones. We are looking for individuals who want to grow professionally and make an impact on the business transformation. 

The digital transformation of our organization is more than a technology initiative. It is about successfully addressing Business operating model, People, Process and enabling Digital and AI platforms. The Administrator will be responsible for the organization’s instances of Service Now, working with stakeholders to design and build solutions that augment their planning intelligence. As a member of our Digital Transformation Team, you understand our most pressing business performance challenges and you are committed to helping solve complex challenges in the distributed value chain that is prevalent today.

 Who You Are:

You are a dynamic, multifaceted individual who has a background in Service Now administration, ideally across multiple instances, who can generate and support documentation, software development life cycle and a strong ability to communicate with both internal clients as well as our external, revenue yielding clients.  You have a bias for action. You also have a keen interest and understanding of the value of Service Now and how the toolset is positioned to remove friction from an organization’s interactions. 

You possess intellectual curiosity, out of box thinking, strong problem-solving skills, excellent communication skills, and the ability to work/influence across multiple stakeholder groups.

You Possess:

• The ability to absorb new concepts and applications quickly.
• Excellent communication skills and a positive attitude.
• Good listening skills, ability to ask questions and probe to uncover issues.
• The ability to understand the impact of technical changes and to articulate high-level technical solutions to address business problems.
• Eagerness to discover and learn utilizing Now Learning resources.
• A good understanding of business processes.
• The proven ability to work independently and as a team member.
• Experience building strong relationship across stakeholder groups with the ability to effectively influence and communicate across various business groups at senior levels.
• High level of energy and personal drive

 

You Will Be Responsible For:

• Configuring and administering ServiceNow applications, modules, and workflows to meet the organization's business needs.
• Developing and maintaining ServiceNow modules, such as Case Management,  Incident Management, Problem Management, Change Management, and Service Catalog.
• Collaborating with stakeholders to gather requirements and design, develop, test, and implement ServiceNow solutions.
• Creating and maintaining ServiceNow reports, dashboards, and analytics to support business decisions and operations.
• Ensuring ServiceNow integrations with other systems are configured and functioning correctly.
• Conducting ServiceNow user training and providing ongoing support to end-users.
• Troubleshooting and resolving ServiceNow technical issues and system errors.
• Managing ServiceNow security, access controls, and permissions.
• Monitoring and optimizing ServiceNow performance, availability, and capacity.
• Automate processes by designing business rules and/or flows.
• Implementing and testing of solutions.
• Supporting business transition and helping to establish change.
• Providing updates at status meetings
• Support the creation of business case material, training and internal product evangelization.  
• We support clients in the USA and so need to have availability to interact with these colleagues.

 EDUCATION/CERTIFICATION:

Degree in Computer Science, Engineering or similar relevant field

• Outstanding communication and presentation skills
• Excellent organizational and time management skills
• Knowledge of Agile process and principles SDLC (Software Development Life Cycle) Experience is a plus.
• Sharp analytical and problem-solving skills
• Attention to details
• Prefer 3-4 years of experience

Job Timings: 8:00 PM – 5:00 AM Pakistan time

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Zones offers a comprehensive Benefits package

Our employees enjoy various comprehensive benefits, including health Insurance coverage for parents, spouse & children, life insurance, Gratuity, and EOBI. We maintain our unequivocal commitment to and support of equal employment opportunity for all individuals, free from discrimination based on race, colour, ethnicity, religion, national origin, citizenship, marital status, gender, sexual orientation, age, disability, genetic information, or any other basis protected by under the law. At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture.

At Zones, work is more than a job –with an exciting career with a global team who are client-centric, has a passion for tech, and embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!