Service Manager

About The Job

The Service Manager is a critical leadership role at Zoom Drain, responsible for managing the service team to achieve outstanding customer satisfaction, uphold high levels of workmanship, and meet the company’s sales and operational goals. The role demands strong leadership, a commitment to ongoing training, and a customer-first attitude.

Key Responsibilities

• Oversee daily operations and provide support to Field Supervisors, and Service Technicians to ensure optimal service delivery
• Develop and implement strategies for business growth, including identifying new market opportunities and enhancing customer service protocols
• Foster strong relationships with existing customers and engage in outreach to potential clients to expand the company's market presence
• Lead and mentor the service team, conducting training, inspections, and overseeing the progression from Apprentice to Technician to ensure high-quality service
• Implement and uphold company policies and procedures, ensuring all team members adhere to industry standards and compliance requirements
• Analyze service department performance and sales activities, identifying trends and areas for improvement to meet or exceed sales goals
• Coordinate recruitment, training, and retention strategies for Service Technicians and Apprentices, promoting a culture of professionalism and continuous learning
• Manage the service department budget, resources, and equipment, ensuring cost-effective operations and maintenance of company standards
  
  

Skills & Qualifications

• Proven experience in service management, preferably in the plumbing, HVAC, or drain service industry
• “Roll up your sleeves” attitude. Willing to lead larger projects in the field and provide on site assistance to technicians when required
• Use of or willing to learn Service Titan software
• Strong leadership and team management skills
• Excellent communication and customer service skills
• Technical proficiency in plumbing and drain services for both residential and commercial customers
• Ability to handle high-pressure situations and make customer-centric decisions
• Proficient in time management and organizational skills
• Knowledge of industry safety standards and regulations
  
  

Benefits & Compensation

• Competitive salary with bonus potential based on overall shop performance
• Paid time off
• Continuous professional development and training
  
  

Each location is independently owned and operated.

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