Manager-Technical Publications

Zscaler (NASDAQ: ZS) accelerates digital transformation so that customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange is the company’s cloud-native platform that protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

With more than 10 years of experience developing, operating, and scaling the cloud, Zscaler serves thousands of enterprise customers around the world, including 450 of the Forbes Global 2000 organizations. In addition to protecting customers from damaging threats, such as ransomware and data exfiltration, it helps them slash costs, reduce complexity, and improve the user experience by eliminating stacks of latency-creating gateway appliances.

Zscaler was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. Zscaler’s purpose-built security platform puts a company’s defenses and controls where the connections occur—the internet—so that every connection is fast and secure, no matter how or where users connect or where their applications and workloads reside.

Role: Manager- Technical Publications (onsite or remote with US-Pacific time zone working hours)

We work in a fast paced, dynamic and make it happen culture. Our people are some of the brightest and passionate in the industry that thrive on being the first to solve problems. We are always looking to hire highly passionate, collaborative, and humble people that want to make a difference.

A Technical Publications Manager works with technical writers, technical editors, and other managers on the team to plan for, schedule, and prioritize our technical documentation (i.e., online help articles, inline help videos, release notes, and on-screen text) tasks for their product area. This is a working manager role where you may be tasked with helping complete writing assignments along with your team, when necessary.

To do this you will build strong working relationships with the cross-functional product development areas of the company. You must have a hands-on approach to the technology and to the products being documented. You will help enhance and expand the current documentation to provide a variety of learning tools for our customers.

Responsibilities/What You’ll Do

• Translate technical information into clear, concise, and effective documentation for both technical and non-technical audiences.
• Ensure that your team delivers post-sales content for online documentation (i.e., help articles, release notes, etc.) as well as provide UI text (i.e., UI tooltips, labels, error messages, etc.) for use by our UX and Engineering teams on schedule.
• Ensure that your team integrates graphics and illustrations to improve the quality and usability of the documentation.
• Be the “voice” for the Technical Publications team when working cross-functionally with Product Managers, Engineers, Sales, Product Marketing, and all other teams at Zscaler.
• Be the “champion” and advocate for your direct reports and the team.
• Assist in defining standards, style, and terminology.

Qualifications/Your Background

• 8 years of experience in technical writing.
• 2 years of experience as a manager or lead.
• Bachelor’s degree in technical writing, communications, or a related field (i.e., technical writing/communications certifications are also acceptable).
• Strong project management experience.
• Strong resolve and focus on maintaining a proper work-life balance for all your direct reports, as well as yourself.
• Detail orientated with a strong understanding of process and procedural documentation, content reuse, and continuous documentation delivery.
• Excellent oral, written, analytic, and organizational skills.
• Ability to mentor and influence without authority.
• Self-motivated and effective in a fluid environment.
• Experience writing REST API documentation.
• Hands-on experience with HTML5/CSS.
• Hands-on experience with JIRA and/or Confluence.
• Hands-on experience with OpenAPI Specification (Swagger) and JSON.
• Must possess creativity and a sense of humor.
• Able to work independently and as part of a team.

Desired Skills & Experience

• Experience in planning parallel projects in order to meet deadlines.
• Experience in UI/UX writing.
• Experience working in an Agile environment.
• Experience in network and/or cloud security.
• Experience with web-based or mobile products.

All your information will be kept confidential according to EEO guidelines.

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What You Can Expect From Us:

• An environment where you will be working on cutting edge technologies and architectures
• A fun, passionate and collaborative workplace
• Competitive salary and benefits, including equity

Why Zscaler?

People who excel at Zscaler are smart, motivated and share our values. Ask yourself: Do you want to team with the best talent in the industry? Do you want to work on disruptive technology? Do you thrive in a fluid work environment? Do you appreciate a company culture that enables individual and group success and celebrates achievement? If you said yes, we’d love to talk to you about joining our award-winning team.

Additional information about Zscaler (NASDAQ: ZS ) is available at https://www.zscaler.com.

Zscaler is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.