Appointment Scheduler

The Appointment Scheduler is an integral part of our clients scheduling team. Because every interaction is an opportunity to connect with our clients and their patients, we prove our value daily compared to impersonal answering services and automated voice systems. This position is located in our San Antonio, Texas office and will include Saturday hours.

Responsibilities

Adhere to Scheduling's call-handling expectations, scripting and customer service guidelines while answering calls professionally and always in a ‘Smile Tone’

Create exceptional caller experiences that delight and WOW by seeking opportunities to make meaningful connections with clients and patients

Maintain accuracy, mindfulness, and a strong attention to detail in written communication; cross "T's" and dot "I's," use proper spelling, grammar, and logical message composition

Communicate professionally and with personality

Multi-task in a fast-paced, technology-rich environment; toggle between two screens and utilize multiple applications simultaneously, while delivering exemplary caller experiences

Precisely and consistently follow call-handling instructions on every call

Provide detailed messages, schedule patient appointments for our clients and take accountability of your work

Do you have a "scheduler mindset?" This role may be for you if...

You display and maintain ease and grace under pressure

You are service-oriented, and your can-do attitude is most apparent when you are handling multiple tasks at once

You are adaptable, coachable and will follow our scripting - yet are comfortable going off-script when the situation calls for it

You take pride in representing dental offices and providing a fantastic virtual first impression for any practice you answer for

You have exceptional writing and typing skills with attention to detail

You are a reliable and hardworking team player - you will show up on time and teammates can always count on you to do what you say you'll do

Requirements

Qualifications

Minimum 1 year of continuous employment experience

Minimum key stroke speed of 40 WPM

Strong verbal and written communication skills, including proper grammar and spelling

Ability to clearly communicate with diverse audiences via phone and email

Professional demeanor and respect for other team members, contributing to a diverse and vibrant workplace

Ability to thrive in multitasking technology-driven environment operating at extremely fast pace

Experience working with high-volume of incoming requests or calls preferred

Flexibility for weekend and evening shifts

Reliable transportation (personal or public)

Track record of reliable attendance (ability to maintain a predictable and consistent schedule is a must)

Spanish speaking a plus

Benefits

The perks of being apart of our clients Scheduling team include a flexible work schedule (with prior approval), casual dress, employee recognition programs, team building events, employee discount programs, ongoing training opportunities and unlimited on-line yoga membership. Our traditional benefits include healthcare coverage (medical, dental, and vision), 100% employer paid life insurance, 401(k) plan, paid holidays plus a floating holiday to use at your discretion, paid time off and more.