Training Manager

Department: Zuora University (part of Global Services)

OUR VISION: THE WORLD. SUBSCRIBED.

Customers have changed. They’re looking for new ways to engage with businesses. Consumers today have a new set of expectations. They want outcomes, not ownership. Customization, not generalization. Constant improvement, not planned obsolescence.  

In the old world (let’s call it the Product Economy) it was all about things. Acquiring new customers, shipping commodities, billing for one-time transactions. But in today’s new era, it’s all about relationships. More and more customers are becoming subscribers because subscription experiences built around services meet consumers’ needs better than the static offerings or a single product.

Our vision is “The World Subscribed” where one day every company will be a part of the Subscription Economy® (a phrase coined by our CEO, Tien Tzuo and author of the best selling book Subscribed).

Team & Role

The Zuora University team is a nimble, highly efficient group responsible for delivering product training to our customers, partners, and employees. We’re collaborative (but still expect each other to own our respective projects); passionate about learning (but realize we must balance time-to-market with perfection); open to giving and receiving honest feedback (but are always kind) so that, in the end, we deliver the highest quality product.  

We’re seeking a Training Manager to manage training programs and projects, oversee curriculums, work with content and curriculum manager, technical trainers, and instructional designers to see that training gets delivered on time and in high quality. Essentially, this role will ensure that all Zuora University training material is up-to-date, aligned with product roadmaps, and delivered in adherence to the Zuora University Roadmap. The ideal candidate will be a proactive, detailed multi-tasker who partners with colleagues and internal and external stakeholders to achieve deliverables. 

 
What you’ll do & achieve 

• Collaborate with the Head of Zuora University to maintain and manage its roadmap 
• Provide guidance to the content delivery team on instructional strategies, delivery timelines, to ensure that the team is working towards our quarterly and yearly goals 
• Coordinate with the content and curriculum manager to ensure that courses and projects are completed on time 
• Proactively communicate verbal and written feedback to improve course delivery and aid in improving overall quality of training content
• Partner with the Head of Zuora University to identify resource requirements and work with team members to establish capacity plans in concert with project timelines
• Set up baseline metrics to measure success of various learning programs
• Work closely with the operations team to setup and communicate training outcomes internally and externally
• Must be able to guide the training team and take on a training role that requires  
• Effective verbal and written communication skills. 
• Excellent presentation and facilitation skills in all classroom settings
• Ability to quickly and consistently establish rapport with learners
• Ability to empathize with audience in a learner-centered approach
• Experience in a wide variety of training delivery methods
• Build quality checks throughout the development cycle, confirming training being developed meets learning objectives, adheres to the Zuora brand and style guide and is error free
• Build credibility through strong relationships with key stakeholders and a solid track record of results. Leverage alliances to garner support for ideas. 

What you’ll need to be successful: 

• BA/BS degree and 5 years experience with increasing responsibility in a Knowledge Management, Training or related field
• Experience and competency in managing learning projects to completion
• A strong sense of ownership, drive to solve problems and achieve goals, and ability to deliver under pressure
• Experience working with technical material and/or software development  teams and audiences
• Ability and interest to work collaboratively with a geographically dispersed, multidisciplinary team
• Experience working in a fast-paced, results-oriented, data-driven environment
• Ability to prioritize a varied workload with multiple stakeholders and shifting demands
• Ability to work in a dynamic environment, stay flexible through organizational growth and change
• An innate curiosity to understand the whole system
• Microsoft Office proficiency (Word, PowerPoint, Excel)
• Experience managing a variety of learning projects, including web-based/e-learning, video, instructor-led classes, blended learning, and assessments.
• Knowledge of: Adult Learn Theory, Performance Consulting (Strategic Business Partnership), End-to-end Learning Process
• Proven experience as an L&D Manager, Training Manager or similar

ABOUT ZUORA & OUR “ZEO” CULTURE

Zuora (NYSE: ZUO) Zuora provides the leading cloud-based subscription management platform that functions as a system of record for subscription businesses across all industries. Powering the Subscription Economy®, the Zuora platform was architected specifically for dynamic, recurring subscription business models and acts as an intelligent subscription management hub that automates and orchestrates the entire subscription order-to-revenue process seamlessly across billing and revenue recognition. Zuora serves more than 1,000 companies around the world, including Box, Ford, Penske Media Corporation, Schneider Electric, Siemens, Xplornet, and Zoom.

At Zuora, we have one CEO but ​every employee is empowered and supported to be the ‘ZEO’ of their own career experience. By embedding inclusion and belonging into our processes, policies and culture, we are building a workplace where our 1,200 ZEOs across North America, Europe, and APAC can bring all the elements of who they are into their work. In addition to an industry-leading six-month, 100% paid parental leave for all our ZEOs, we also offer programs to support your mental health and give back to our communities along with “career cash” and plenty of learning and development opportunities.

To learn more visit www.zuora.com

Zuora is proud to be an Equal Employment Opportunity employer.

Think, be and do you! At Zuora, different perspectives, experiences and contributions matter. Everyone counts. Zuora is proud to be an Equal Opportunity Employer committed to creating an inclusive environment for all.

Zuora does not discriminate on the basis of, and considers individuals seeking employment with Zuora without regards to, race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We encourage candidates from all backgrounds to apply. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to assistance(at)zuora.com.